At Canon Canada, I led requirements analysis and migration planning for the transition from System 85 to S21, while helping move project delivery from Waterfall to Agile and reducing delivery time by 30%.
I've served as both a Business Analyst and Product Owner, connecting stakeholders with development teams, improving UAT processes, and reducing post-production defects. My work includes Power BI executive sales dashboards, SQL-based inventory reporting automation, and direct-sales cost-change initiatives that reduced manual Finance effort.
At App Scoop Solutions, I supported healthcare and sports web and mobile products, including Cambian Connect and applications for a Maple Leaf Sports & Entertainment team. I produced process maps, functional specifications, user guides, training, and UAT support while helping improve product quality by 25%.
Earlier, I led digital initiatives and consulting tools at T&A Consulting, supported compliance engagements at KPMG, and led QA processes and regression testing for IKEA sales and order-management applications through HCL Technologies.
