Nitish Kanwal
@nitishkanwal
Business Analyst with 8+ years driving data-led digital transformation.
United Arab EmiratesWhat I'm looking for
I am a Business Analyst with 8+ years of experience across e-commerce, fintech, and technology domains, focused on requirement elicitation, BRD/FSD documentation, UAT, API/system integrations, and KPI dashboards. I partner with stakeholders and cross-functional teams to re-engineer processes, deliver analytics-driven insights, and support end-to-end project lifecycles using Agile/Scrum methodologies.
I have a track record of automating reporting processes, developing Power BI dashboards, and validating integrations to ensure data integrity and measurable business impact. I am results-oriented, detail-focused, and available immediately in Dubai to contribute to digital transformation and product delivery initiatives.
Experience
Work history, roles, and key accomplishments
Business Analyst
Innovation Factory
Jul 2023 - Present (2 years 2 months)
Gathered and documented business requirements, prepared BRDs/FSDs and user stories, and conducted UAT to validate solutions; supported end-to-end project lifecycle and assisted in API/system integrations to ensure accurate data flow.
FLMIS Executive
Flipkart Internet Pvt Ltd
Aug 2019 - Jun 2023 (3 years 10 months)
Delivered real-time KPI dashboards and reports, performed capacity planning and forecasting, and automated recurring reporting processes reducing manual workload by 25% while ensuring data accuracy and integrity.
E-Commerce Specialist
Aegis Limited
Jun 2016 - Jul 2019 (3 years 1 month)
Managed and optimized product listings across marketplaces, validated and cleansed product data to improve content quality, and produced performance reports to drive higher conversion and sales.
Customer Service Rep
Medi Assist TPA
Jan 2015 - May 2016 (1 year 4 months)
Provided multi-channel customer support for healthcare claims, maintained CRM records for audit readiness, and mentored new hires, contributing to a 20% improvement in customer satisfaction scores.
Education
Degrees, certifications, and relevant coursework
PUPunjab Technical University
Bachelor of Technology, Technology
2009 - 2013
Completed a Bachelor of Technology degree with coursework and projects focused on technology and e-commerce-related applications.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Social media
Job categories
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