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@nitishkanwal
Business Analyst with 8+ years driving data-led digital transformation.
United Arab EmiratesI am a Business Analyst with 8+ years of experience across e-commerce, fintech, and technology domains, focused on requirement elicitation, BRD/FSD documentation, UAT, API/system integrations, and KPI dashboards. I partner with stakeholders and cross-functional teams to re-engineer processes, deliver analytics-driven insights, and support end-to-end project lifecycles using Agile/Scrum methodologies.
I have a track record of automating reporting processes, developing Power BI dashboards, and validating integrations to ensure data integrity and measurable business impact. I am results-oriented, detail-focused, and available immediately in Dubai to contribute to digital transformation and product delivery initiatives.
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Work history, roles, and key accomplishments
Innovation Factory
Jul 2023 - Present (2 years 4 months)
Gathered and documented business requirements, prepared BRDs/FSDs and user stories, and conducted UAT to validate solutions; supported end-to-end project lifecycle and assisted in API/system integrations to ensure accurate data flow.
FLFlipkart Internet Pvt Ltd
Aug 2019 - Jun 2023 (3 years 10 months)
Delivered real-time KPI dashboards and reports, performed capacity planning and forecasting, and automated recurring reporting processes reducing manual workload by 25% while ensuring data accuracy and integrity.
Aegis Limited
Jun 2016 - Jul 2019 (3 years 1 month)
Managed and optimized product listings across marketplaces, validated and cleansed product data to improve content quality, and produced performance reports to drive higher conversion and sales.
Medi Assist TPA
Jan 2015 - May 2016 (1 year 4 months)
Provided multi-channel customer support for healthcare claims, maintained CRM records for audit readiness, and mentored new hires, contributing to a 20% improvement in customer satisfaction scores.
Degrees, certifications, and relevant coursework
PUBachelor of Technology, Technology
2009 - 2013
Completed a Bachelor of Technology degree with coursework and projects focused on technology and e-commerce-related applications.
Software and tools used professionally
United Arab EmiratesYou can contact Nitish and 90k+ other talented remote workers on Himalayas.
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