jaleeka johnson

Managed provider credentialing, ensuring timely submission, compliance with payor requirements, and accreditation standards. Monitored and tracked provider licenses and certifications, maintained digital files, and assisted hospital committees with physician applications. Collaborated with AI platforms to enhance data management and automate verification processes.

Supported performance improvement initiatives by leading training on quality standards and patient safety, aligning protocols with regulatory requirements. Conducted audits, managed Quality of Care responses for medical records, and collaborated with clinical teams to refine SOPs and workflows. Managed regulatory reporting for patient safety incidents and maintained policies to ensure organization

Directed compliance across multi-site operations, achieving high right-first-time rates and promoting a culture of quality excellence. Conducted routine audits to ensure adherence to GxP and regulatory requirements, successfully passing FDA, GHA, and CLIA inspections. Managed quality initiatives, including complaint resolution and QA agreements, and developed staff training programs to enhance reg

Managed Quality Control team activities including inspections and checks to ensure product integrity. Ensured compliance with FDA, USDA, and SQF standards, supported audits, and developed FSQA standards and inspection methods. Oversaw the supplier management system and reduced non-conformances through audit tracking and CAPA enforcement.

Maintained direct customer interactions, resolving 90% of guest concerns at first contact and ensuring successful outcomes. Identified and implemented process improvements that enhanced guest experience and analyzed CRM data to boost service quality. Ensured strict adherence to safety standards and regulatory guidelines, maintaining a flawless compliance record.