Open to opportunities

kruti User

@krutiuser1

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Dynamic HR and Admin professional specializing in talent acquisition, onboarding, and performance support.

India

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What I'm looking for

I’m looking for an HR role where I can own talent acquisition and onboarding end-to-end, use Microsoft Excel and HRMS tools effectively, and improve employee experience through clear communication, accurate time/leave processes, and performance support.

I’m a dynamic HR & Admin professional with a proven track record at Rusan and Amazon, focused on talent acquisition and employee onboarding. I enhance employee satisfaction through effective communication, performance management, and HR support.

In my Assistant HR And Admin role, I oversee end-to-end recruitment using job portals, talent acquisition consultant services, and employee referrals. I screen candidate profiles, manage interviews, and ensure smooth onboarding, including Performance Management induction training, SPECTRA HRMS registration, and user-level training.

I also support HR policy development, training and development, and compensation and benefits administration, while handling office functions like attendance and leave calculations. Previously at Amazon DevelopmentCentreofIndia, I served as the primary HR contact for leave, disability, and accommodations, managed HR tickets, and maintained accurate leave balance records.

Experience

Work history, roles, and key accomplishments

Assistant HR And Admin

RusanPharma

Nov 2022 - Nov 2025 (3 years)

Oversaw end-to-end recruitment, candidate screening, interviewing, and onboarding for new employees. Handled HR administration including HR policy support, performance management induction, HRMS registration, training records, and employee support for leave, attendance, and salary-related queries.

HR Contact Center Associate

AmazonDevelopmentCentreofIndia

Served as a primary point of contact for leave, disability, and accommodations inquiries. Managed HR tickets and resolved timekeeping, leave, and salary discrepancy issues while maintaining employee leave balance records and administering bereavement leave per policy.

Disability Accommodations Salary Discrepancy Resolution Bereavement Leave Administration Consultation Record keeping

Customer Service Associate

Amazon Development Centre of India

Provided customer support via phone, email, and chat, resolving inquiries and coordinating with multiple departments to address concerns. Handled technical issues related to Amazon website, Prime services, and digital devices.

Customer Support Phone Email Chat Support Inquiries Handling Coordination Issue Resolution Technical Troubleshooting Prime Services Support Digital Device Support (Echo Kindle

Customer Service Associate

AmazonDevelopmentCentreofIndia

Resolved customer inquiries via phone, email, and chat while collaborating with multiple departments to resolve concerns and implement solutions. Supported delivery stakeholders and handled technical tasks related to Amazon services and digital devices.

Inquiries Handling Phone Support Email Support Chat Support Customer Service Prime Services Support Digital Device Support (Echo Kindle

HR Contact Center Associate

Amazon Development Centre of India

Served as a primary point of contact for HR inquiries, managing HR tickets for leave, disability, and accommodations. Resolved timekeeping and salary discrepancy questions and maintained accurate leave balance records.

Leave Management Salary Discrepancy Resolution Policy Compliance Bereavement Leave Administration Customer Support

Assistant Manager

ICICI Bank

Met and exceeded cross-sell targets by acquiring customers and cross-selling new products and services to existing customers. Provided relationship-based customer service and advisory on bank products via the phone banking channel.

Cross Selling Customer Acquisition Phone Banking Channel Customer Service Customer Relationship Management Sales Target Achievement Customer Satisfaction Revenue Growth Support

Education

Degrees, certifications, and relevant coursework

International Institute of Professional Studies (DAVV)

Master of Business Administration, Business Administration

2017 - 2019

Completed a Master of Business Administration at International Institute of Professional Studies, affiliated with Devi Ahilya Vishwavidyalaya (DAVV) in Indore.

International Institute of Professional Studies

Master of Business Administration, Business Administration

2017 - 2019

Completed a Master of Business Administration (2017–2019) at International Institute of Professional Studies, affiliated with Devi Ahilya Vishwavidyalaya (DAVV) in Indore.

International Institute of Professional Studies (DAVV)

Bachelor of Business Administration, Business Administration

2014 - 2017

Completed a Bachelor of Business Administration at International Institute of Professional Studies, affiliated with Devi Ahilya Vishwavidyalaya (DAVV) in Indore.

International Institute of Professional Studies

Bachelor of Business Administration, Business Administration

2014 - 2017

Completed a Bachelor of Business Administration (2014–2017) at International Institute of Professional Studies, affiliated with Devi Ahilya Vishwavidyalaya (DAVV) in Indore.