Kritika Sabharwal
@kritikasabharwal
Cash Collection Analyst optimizing payment accuracy and process improvements with strong customer support and financial analysis skills.
IndiaWhat I'm looking for
I’m a dedicated professional with experience in customer support and financial services. Currently, I work as a Cash Collection Analyst at HCL Tech, optimizing cash collection processes and ensuring accuracy in financial transactions through careful payment processing and data management.
Previously, I served as a Seller Support Executive at Concentrix, providing end-to-end support for Amazon sellers and managing sensitive issues with clear, professional communication. As a part of the signature verification team in a Deutsche Bank process, I handled backend operations for company accounts, verifying client details and signatures using tools like Doc Direct, Smart Doc, HR Portal, Orinoco, NOS, and DSM, while ensuring compliance with internal policies, procedures, and financial regulations.
Experience
Work history, roles, and key accomplishments
Cash Collection Analyst
Hcl Technologies
Aug 2023 - Present (2 years 10 months)
Optimized cash collection processes and ensured accuracy in financial transactions for company accounts. Verified client details and signatures in a backend workflow, maintaining compliance with internal policies and procedures.
Seller Support Executive
Concentrix
Jun 2019 - Aug 2023 (4 years 2 months)
Provided end-to-end support for Amazon sellers, handling sensitive issues and resolving customer requests across channels. Coordinated escalation and worked with internal teams to investigate and close seller matters effectively.
Education
Degrees, certifications, and relevant coursework
Narsee Monjee Institute of Management Studies
Master of Business Administration, Management Studies
2020 - 2022
Completed an MBA post-graduation in Management Studies at Narsee Monjee Institute of Management Studies from 2020 to 2022.
University of Delhi
Bachelor of Arts, Arts
2016 - 2019
Earned a Bachelor of Arts from Delhi University from 2016 to 2019.
University of Delhi
Advanced Diploma in German Language, German Language
2016 - 2019
Completed an advanced diploma in German Language at Delhi University from 2016 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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