Pallavi Tripathi
@pallavitripathi
Credit & Collections Analyst who cuts delinquency and drives clean receivables through data-led action.
IndiaWhat I'm looking for
I’m an experienced Credit & Collection Analyst with a proven track record of managing accounts receivable, reducing payment delinquency, and recovering overdue balances through proactive customer outreach (emails and calls). At Accenture India Private Limited, I use ERP systems such as SAP and tools like Excel to document collection activity, monitor credit risk, and negotiate payment plans and settlements while communicating clearly on invoice and payment inquiries.
I also strengthen operational accuracy through auditing and reconciling accounts, resolving claims or deductions in line with client policies, legal regulations, and internal SLAs, and supporting master data updates to keep customer records and payment histories accurate. Previously at Genpact and Allied Energy and Hydrocarbon Solutions, I handled apply-payments work, intercompany transfers, debtor contact and dispute follow-ups, and contributed to productivity reporting and data-quality improvements—bringing a detail-driven, problem-solving mindset to every collections cycle.
Experience
Work history, roles, and key accomplishments
Credit & Collection Analyst
Accenture India Private Limited
May 2022 - Present (4 years 1 month)
Proactively manage customer accounts to reduce debt aging and recover overdue balances via emails and calls. Operate in ERP systems (e.g., SAP) and Excel to document collections, audit and reconcile accounts, resolve claims/deductions, and negotiate payment plans and settlements.
Process Associate
Genpact
Jun 2021 - May 2022 (11 months)
Applied customer remittance to customer accounts and handled intercompany transfers by raising PLM, following up with the onshore team to clear COA and CKO. Prepared daily productivity reports, supported identity verification via the SBS inquiry team, and resolved collection-related queries.
Process Associate
Allied Energy and Hydrocarbon Solutions
Dec 2019 - May 2021 (1 year 5 months)
Contacted debtors via email and phone to request payments, and followed up on customer disputes. Maintained documents for third-party documentation and resolved customer account queries.
Education
Degrees, certifications, and relevant coursework
Dr. A.P.J. Abdul Kalam Technical University
Master of Business Administration, Human Resource & Marketing
2014 - 2016
MBA in Human Resource & Marketing at Dr. A.P.J. Abdul Kalam Technical University, Varanasi, from 2014 to 2016.
Punjab Technical University
Bachelor of Computer Applications, Computer Applications
2011 - 2014
Bachelor of Computer Applications at Punjab Technical University, Varanasi, from 2011 to 2014.
Sudhakar Mahila Inter College
Intermediate, Intermediate
2008 - 2009
Intermediate studies at Sudhakar Mahila Inter College, Varanasi, from 2008 to 2009.
Sudhakar Mahila Inter College
High School, High School
2006 - 2007
High school at Sudhakar Mahila Inter College, Varanasi, from 2006 to 2007.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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