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Kriticaa Prakash

@kriticaaprakash1

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Vice President in Learning & Development driving data-driven engagement and measurable workforce outcomes.

India

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What I'm looking for

I seek a senior L&D/organisational capability role where I can design data-driven learning, scale digital upskilling, improve engagement, and develop managers in a collaborative, growth-focused culture.

I am a Vice President with 13+ years building and leading high-performing enterprise teams across learning & development, engagement, governance, and digital initiatives. I design and deliver training interventions that translate organisational priorities into measurable workforce outcomes, scaling L&D participation from 20% to 60% and driving digital upskilling that saved thousands of hours and added +5 FTE capacity.

My work has delivered zero-post-training incidents for phishing and data protection, 100% compliance for mandatory policy training, and improved engagement scores from 35% to 85% for a 150-member team. I lead cross-functional programs, manager capability development, onboarding for early careers, and policy governance while winning internal awards for leadership and employee experience.

Experience

Work history, roles, and key accomplishments

Current

Vice President

Current

Bank of New York Mellon

May 2023 - Present (2 years 9 months)

Led learning & development and organisational capability initiatives, delivering phishing and data-protection training to 750 employees with zero post-training incidents and scaling L&D participation from 20% to 60%, improving digital capability across 30% of the workforce.

Learning Development Instructional Design Employee Engagement Training Delivery Stakeonlder Management Compliance Training

Ongoing Operations Manager

Amazon Inc

Aug 2022 - Apr 2023 (8 months)

Directed a global operations team to improve pricing efficiency and operational resilience by partnering with product, analytics, and technology teams and fostering continuous improvement and ownership.

Operations Management Cross Functional Partnership Analytics Process Improvement Continuous Improvement Team Leadership

Senior Team Lead

Bank of New York Mellon

Feb 2020 - Aug 2022 (2 years 6 months)

Led a global team of 30 associates across payments operations, drove migrations across three business entities, and led wellbeing and engagement initiatives including somatic intelligence sessions for 100 team members.

People Management Operations Management Change Management Cross Functional Collaboration Process Migration Stakeholder Management

Business Process Lead

Tata Consultancy Services

Aug 2016 - Feb 2019 (2 years 6 months)

Managed a 50-person team supporting multiple MNC banks across Europe, implemented process re-engineering and an SSI tool to enable STP, reducing fail rates by 65% and improving KPI status from red to green.

Team Leadership Regulatory Compliance Training Delivery

Assistant Manager

Federal Bank

May 2013 - Sep 2015 (2 years 4 months)

Led a 7-member branch operations team ensuring KYC/AML compliance, audit readiness, and drove client onboarding and HNI relationship management, recovering 5,000+ dormant accounts and improving branch performance by 15%.

KYC Branch Operations Client Onboarding Relationship Management Regulatory Compliance Customer Acquisition

Human Resources

Polaris Software Lab

May 2011 - May 2012 (1 year)

Managed HR activities and supported people processes across the organisation (details provided in résumé), focusing on employee engagement and people operations.

Employee Engagement Onboarding Training

Education

Degrees, certifications, and relevant coursework

PSG Institute of Management

Master of Business Administration, Human Resources

2010 - 2012

Completed an MBA in Human Resources with a focus on employee engagement and experience; led initiatives that improved engagement scores for team cohorts.

MOP Vaishnav College for Women

Bachelor of Commerce, Finance

2007 - 2010

Completed a Bachelor of Commerce in Finance and participated in structured intern and analyst onboarding programs supporting policy awareness and compliance.

University of Illinois Urbana-Champaign

Operations / Analytics

Undertook coursework or professional studies related to operations, analytics, and continuous improvement as part of ongoing professional development.