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Kristyna BajtovaKB
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Kristyna Bajtova

@kristynabajtova

Customer Success Manager at Harri who focused on SaaS adoption, client retention, and growth opportunities.

Czechia
Message

At Harri, I focused on building client relationships, driving product adoption, improving retention, and identifying growth opportunities as a Senior Customer Success Manager.

I worked with cross-functional teams to turn customer feedback into meaningful improvements. My experience at Harri also includes working as a Customer Success Manager.

Before Harri, I worked in hospitality management at Dirty Bones and Pret A Manger, including as an Assistant General Manager and Assistant Manager.

After several years working in London, I took a planned career break to travel and explore new cultures. That experience gave me new perspectives and an opportunity to reflect on my next professional chapter.

Experience

Work history, roles, and key accomplishments

CB
Current

Travel

Career Break

Nov 2025 - Present (1 year)

Career Break | Travel & Personal Development

Took a planned career break to travel, explore new cultures and gain new perspectives after several years of working in London.

This time has given me the opportunity to step outside my comfort zone, develop greater adaptability and independence, and reflect on my next professional chapter.

Harri logoHA

Senior Customer Success Manager

Harri

Mar 2025 - Nov 2025 (8 months)

Worked as Senior Customer Success Manager at Harri.

Harri logoHA

Customer Success Manager

Harri

Dec 2022 - Mar 2025 (2 years 3 months)

Worked as Customer Success Manager at Harri.

Dirty Bones logoDB

Assistant General Manager

Nov 2021 - Nov 2022 (1 year)

Worked as Assistant General Manager at Dirty Bones.

Dirty Bones logoDB

Assistant Manager

May 2021 - Nov 2021 (6 months)

Worked as Assistant Manager at Dirty Bones.

Pret A Manger logoPM

Helpdesk Advisor

Pret A Manger

Feb 2020 - Sep 2020 (7 months)

Worked as Helpdesk Advisor at Pret A Manger.

Pret A Manger logoPM

Assistant Manager

Pret A Manger

Sep 2015 - Feb 2020 (4 years 5 months)

Worked as Assistant Manager at Pret A Manger.

Education

Degrees, certifications, and relevant coursework

GA

Gainsight

Customer Success Manager Certified Professional

Jan 2023

TS

The CPD Certification Service

Advanced Diploma in HR Management Level 5

Jun 2020

OE

One Education

Teaching English as Foreign Language (TEFL) Certificate

Jun 2020

OE

One Education

Microsoft Excel Diploma Level 5

Jun 2020

OE

One Education

HR and Payroll Administrator Course

May 2020

II

iCan Qualifications (iCQ)

iCQ Level 3 NVQ Diploma in Hospitality Supervision and Leadership

Jun 2017

II

iCan Qualifications (iCQ)

iCQ Level 2 Award In Food Safety in Catering (QCF)

Aug 2016

Mendel University in Brno logoMB

Mendel University in Brno

Bachelor's degree, International/Global Studies

2012 - 2015

Tech stack

Software and tools used professionally

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