Open to opportunities

Kristoffer Riva

@kristofferriva

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I build AI-enabled operating systems, SOPs, and KPI frameworks for scalable cross-border teams.

Philippines

Message

What I'm looking for

I'm looking to apply 20 years of KPI- and SLA-driven operations leadership to build scalable systems, automate ready workflows with AI, and help fast-moving businesses gain clear operational visibility.

I've led operations at PSG Global Solutions and Foundever, building SOPs, KPI scorecards, reporting cadences, and change-management structures across high-volume client programs. At PSG, I implemented an AI-powered interviewing system that reduced time to 100 qualified candidates from roughly a month to two days and increased connect rates from 39% to 72% within six weeks.

I've owned P&L and operations for $28M-revenue, 1,000-FTE accounts, maintained 100% SLA and profitability compliance, and scaled enterprise programs from 300 to 1,000 seats in three months. I bring 20 years of structured service operations experience, cross-border team leadership, automation prioritization, executive reporting, and Australian bookkeeping training.

Experience

Work history, roles, and key accomplishments

Program Manager

PSG Global Solutions Inc.

Jun 2022 - Jun 2026 (4 years)

Owned business operations across 6 client accounts, building SOPs and structure for consistent growth. Implemented an AI-powered interviewing system that cut candidate-processing time from a month to two days.

SOPs Performance Management Data Security Compliance

Senior Operations Manager

Foundever

Oct 2016 - May 2022 (5 years 7 months)

Owned business operations and P&L for two 1,000-FTE, $28M-revenue accounts, sustaining 100% SLA and profitability compliance. Directed enterprise program implementations and led RPA workflow identification.

P&L management SLA Process Automation Program Implementation Performance Management Change Management COVID 19 Transition Vendor Management

Operations Manager

Foundever

Oct 2011 - Sep 2016 (4 years 11 months)

Directed a 250-FTE operation, applying FINRA Series 7 & 66 licensure to maintain regulatory compliance. Stabilized underperforming KPI benchmarks within the first year.

FINRA Series 66 Regulatory Compliance KPI Management Operations Management Team Leadership