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Kristin Kollias

@kristinkollias

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COO-level operator turning founder vision into scalable operating systems and decision clarity.

United States

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What I'm looking for

I’m looking to partner with founders and executive teams to build operating backbone, decision clarity, and scalable execution systems—integrating finance, people, and revenue with technology. I thrive stabilizing complexity, improving cadence, and turning strategy into measurable results.

I’m a COO-level operator and strategic integrator who partners directly with founders and executive teams to translate vision into durable operating structure, decision clarity, and execution discipline that sustains scale.

I’ve spearheaded enterprise operating transformations—restructuring decision flow, execution ownership, and operating priorities to stabilize and scale the business, including stepping in as interim CEO during crisis to steady a $17M book of business. I build the operating backbone, cadence, and performance power needed for sustained growth by aligning systems, teams, and financial infrastructure.

Across Operations, CX, Finance, People, Revenue, and Product, I strengthen operating models and implement scalable, technology-enabled systems that bring clarity, momentum, and operating rhythm. From cash-flow visibility, forecasting, and P&L management ($4.5M+ revenue) to CRM/GTM engines, retention-focused people systems, and SOPs/workflows that deliver 40–70%+ efficiency gains, I connect strategy to disciplined execution—calm under pressure and rigorous in results.

Experience

Work history, roles, and key accomplishments

Current

Chief of Staff

Current

Ticket Rewards

Jan 2024 - Present (2 years 5 months)

Built the operating foundation for scale, aligning financial visibility, decision cadence, and execution systems, reducing process variability by 50% and increasing operational efficiency by 40%. Owned the CRM/GTM engine, improved forecast reliability for early growth, reduced organizational risk exposure by 75%, and cut meeting time by 45% through structured executive forums.

Process Automation Risk Mitigation Executive Cadence And Decision Forums Financial Forecasting P&L management Revenue Operations

Chief Operating Officer

Kim Lundgren & Associates

Jan 2022 - Jan 2023 (1 year)

Led operations for a climate and sustainability consultancy, establishing financial and operational visibility that improved daily forecast accuracy by 85%. Standardized consulting workflows to increase team productivity by 35% and implemented people systems that drove 89% employee retention.

Operational Leadership Financial Reporting Project Profitability Tools Stakeholder Management Talent Management

Chief Operating Officer

Myles Share & Associates Insurance Group

Jan 2018 - Jan 2022 (4 years)

Modernized a legacy insurance brokerage, transitioning to a technology-enabled agency management platform and driving 70%+ efficiency gains with improved data visibility. Delivered 25% YOY new business growth, reduced client premiums by 4% while increasing commissions, and strengthened execution consistency to reach 75% employee retention.

Agency Management SOP Development Revenue Growth Book Of Business Consolidation

Executive Operations

Axoni

Jan 2017 - Jan 2018 (1 year)

Scaled operations during rapid growth by redesigning core operating processes and decision flow to support 45% business expansion. Improved hiring process structure to reduce time-to-hire by 25% and led a website rebrand that clarified positioning and supported the next stage of growth.

Operations Scaling Decision Flow Redesign Process Standardization

Chief of Staff

Mission Chinese Food

Jan 2013 - Jan 2017 (4 years)

Owned financial operations with full P&L responsibility for $4.5M in annual revenue, driving budgeting, forecasting, and cost discipline to improve operating reliability. Built external relationship infrastructure and executed brand initiatives generating $400K annually, securing $500K in investor funding for a new flagship location.

P L Ownership Budgeting and forecasting Cost Control Brand Partnerships Contract Negotiation

Founder & CEO

Kitty Lee Thomas Sweets

Jan 2011 - Jan 2013 (2 years)

Founded and scaled a consumer goods e-commerce and retail business, driving 20% YOY revenue growth through disciplined operations and market expansion. Built demand through national media coverage and experiential distribution, achieving 65% repeat purchase rate and expanding the customer base by 40% within three months.

E Commerce Operations Product Strategy Customer Retention