Open to opportunities

Shauwana Glasgow

@shauwanaglasgow

Message

Systems-first COO who builds scalable operations, execution, and leadership capacity.

United States

Message

What I'm looking for

I seek a dedicated internal executive role where I can own the long-term operational strategy, drive cross-functional execution, and build durable systems that enable sustainable growth and free up executive bandwidth.

I am a systems-first Chief Operating Officer with 12+ years building operational backbones that allow founders and teams to scale without chaos. I translate strategy into infrastructure, create repeatable systems, and protect executive focus so growth happens intentionally.

As a fractional COO and executive operations partner, I designed enterprise-grade SOP libraries, onboarding frameworks, reporting cadences, and executive workflow systems adopted across multi-million-dollar organizations. My work recovered executive hours, standardized operations across 10+ organizations, and accelerated onboarding velocity through role-based training and documentation hubs.

I am intentionally transitioning into a dedicated internal executive role to own long-term operational strategy, drive cross-functional execution, and build durable systems that compound over time—enabling sustainable growth, improved accountability, and stronger leadership alignment.

Experience

Work history, roles, and key accomplishments

Current

Executive Operations Partner

Current

Customer Success Builders LLC

Jan 2020 - Present (6 years 1 month)

Owned end-to-end operational strategy and execution for growth-stage organizations, building enterprise-grade SOP ecosystems that increased scalability and protected executive bandwidth.

Operations & Strategy SOP Development Vendor Management Training Systems

Current

Chief Operating Officer

Current

Customer Success Builders LLC

Jan 2020 - Present (6 years 1 month)

Own end-to-end operational strategy and execution for growth-stage organizations, building SOP ecosystems and onboarding frameworks that recovered executive capacity and improved cross-team alignment.

Operations & Strategy Onboarding Program Management Stakeholder Management

Operations Manager

SCM Global Enterprises LLC

Jan 2016 - Jan 2020 (4 years)

Led internal operations and executive support through growth and restructuring by implementing SOPs, training programs, and executive communications that improved workflow efficiency and service consistency.

Executive Support Process Improvement Documentation Operational Compliance Workflow Optimization

Customer Operations Manager

Zyp LLC

Jan 2018 - Dec 2019 (1 year 11 months)

Owned customer operations and support infrastructure for a fast-moving service environment, leading escalation frameworks, staff training, and leadership reporting to improve service standards.

Customer Support Operations Escalation Management Staff Training Reporting Service standards

Operations & Financial Services

Scotiabank Trinidad & Tobago

Jan 2011 - Jan 2016 (5 years)

Held progressively responsible roles supporting front-office operations, compliance, and executive administration, ensuring transactional accuracy and service quality.

Operations Support & Compliance Customer Service Executive Administration Reporting Training

Education

Degrees, certifications, and relevant coursework

University of the West Indies

Caribbean Advanced Proficiency Examination (CAPE), General / Pre-university studies

Completed Caribbean Advanced Proficiency Examination (CAPE) credentials through the University of the West Indies.

Unknown / Multiple institutions

Professional Certificates, Professional Certifications

Held GCE Advanced Level Certificate and various professional certifications in IT Management, Project Management, Business Process Management, HR, Risk Management, Quality Management, and Social Media Marketing.