Open to opportunities

kristin graham

@kristingraham

Message

I am a dedicated Quality Assurance Specialist and Project Administrator.

United States

Message

What I'm looking for

I am seeking a QA or project administration role where I can apply document control, reporting, and process-improvement skills in a collaborative environment with room for growth.

I am a dedicated Quality Assurance Specialist with a strong background in document management and project administration across hydro power construction and public behavioral health sectors.

I manage and monitor critical incident reporting, facilitate timely state reporting, and organize internal and external audits to drive corrective action and performance improvements. I am trained in Recipient Rights and am a MANDT trainer.

I have managed document control departments, liaised with customers on contract uploads, formatted and edited engineering and project documents, and ensured contractual obligations are met using tools such as Oracle EBS and organized spreadsheets.

I build Power BI reports, perform data pulls, and support organization-wide quality efforts while providing excellent communication and customer service. I am motivated to apply my QA and project administration skills in roles that value process improvement and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Specialist

Current

West Michigan Community Mental Health

Mar 2023 - Present (2 years 5 months)

Managed, monitored, and routed critical incident reports from external and internal providers, ensuring timely and accurate state reporting. Provided quality assurance and improvement support organization-wide, including organizing audits and driving improvements via Corrective Action Plans.

Quality Assurance Incident Reports Data Analysis Regulatory Compliance

Central Scheduling

West Michigan Community Mental Health

Aug 2022 - Present (3 years)

Coordinated consumer appointments and tracked needs on spreadsheets, ensuring seamless scheduling with clinical staff. Provided excellent customer service and fostered positive employee relations to meet consumer needs.

Scheduling Customer Service Spreadsheet Management Data Tracking Employee Relations

Document Control Manager / Site Project Administrator

Toshiba America Energy Systems

Jul 2018 - Present (7 years 1 month)

Assisted HR with new hire training, managed timekeeping, and handled accounts receivable/invoicing. Coordinated community involvement and company events, ensuring smooth inter-departmental operations and employee satisfaction.

Accounts Receivable Event Planning Invoicing

Document Control Manager

Atterro Contractor for Toshiba American Energy Systems

Aug 2014 - Present (11 years)

Managed the Document Control Department, including record management and data upload into multiple systems. Liaised with customers on contract uploads and met with management to provide progress updates.

Document Control Records Management Data Entry Contract Management Documentation Data Verification

Sales Associate

Salon Centric

Sep 2013 - Present (11 years 11 months)

Engaged in retail sales and provided excellent customer service. Managed merchandising and inventory stock.

Retail Sales Customer Service Merchandising Inventory Management

Coordinator/Cosmetologist

Safari Sun Salon

Feb 2010 - Present (15 years 6 months)

Provided superior customer service and managed retail sales transactions. Handled front desk operations, phone inquiries, and maintained inventory stock.

Customer Service Retail Sales Inventory Management