Open to opportunities

Vergilia Blackwood

@vergiliablackwood

Message

I am a healthcare quality manager with 13+ years in clinical administration.

United States

Message

What I'm looking for

I seek a leadership role in healthcare quality or clinical operations where I can lead cross-functional teams, ensure regulatory compliance, and use data-driven strategies to improve patient outcomes and operational efficiency.

I am a dynamic healthcare leader with more than 13 years' experience managing quality, clinical operations and administrative programs across multidisciplinary hospital and cancer‑center settings. I have led teams to measurable improvements—reducing costs by 10% and raising patient satisfaction by 20%—while overseeing KPI tracking, strategic planning and staff development. I am bilingual in English and Polish and proficient in Microsoft Office, Cerner, IDX and Adobe tools.

My background includes research data management for CIBMTR and FACT accreditation, clinical coordination for bone marrow transplant programs, donor program management, and hands‑on radiation therapy and laboratory experience. I seek to apply cross‑functional leadership, compliance expertise and data‑driven quality improvement to drive better patient outcomes and operational efficiency.

Experience

Work history, roles, and key accomplishments

Quality Manager

Doctors Hospital of Augusta

Mar 2016 - Apr 2019 (3 years 1 month)

Led quality management initiatives across multidisciplinary departments, implementing KPI tracking and staff training that improved patient satisfaction by 20% and increased employee productivity by 10%.

Quality Improvement KPI Analysis Patient Advocacy Regulatory Compliance Staff Training Data Analysis Performance Management Microsoft Excel

Program Donor Specialist

Medical College of Georgia

Feb 2015 - Mar 2016 (1 year 1 month)

Coordinated donor recruitment, collections, and laboratory processing, maintaining donor databases and quality assurance controls to ensure compliance and safe specimen handling.

Phlebotomy Specimen Processing Quality Assurance Donor Databases Documentation Inventory Management

Research Data Manager

Georgia Cancer Center

Feb 2014 - Mar 2016 (2 years 1 month)

Managed clinical research data for the Bone Marrow Transplant program, ensuring CIBMTR data integrity and supporting FACT accreditation through validated processes and audit-ready documentation.

Data Management CIBMTR FACT Accreditation Clinical Coordination Regulatory Compliance Data Validation Clinical Research

Executive Assistant Director

Georgia Cancer Center

Jul 2013 - Feb 2014 (7 months)

Provided executive-level administrative support to the Cancer Center director, managing complex calendars, vendor relationships, HR liaison duties, and institutional reporting to streamline operations.

Executive Support Calendar Management Vendor Management Microsoft Office Reporting Event Coordination Confidentiality

Survivorship Program Assistant

Georgia Cancer Center

Oct 2010 - Jul 2013 (2 years 9 months)

Coordinated survivorship care plans and support services, developed outcomes measurement systems, and conducted data analysis and quality audits to improve program performance.

Care Coordination Survivorship Care Planning Data Analysis Program Development Patient Education Audit Community Outreach

Family Resource Library Coordinator

Georgia Cancer Center

Aug 2010 - Jul 2013 (2 years 11 months)

Built and managed a family resource library and educational outreach program, maintained databases and budgets, and supported clinical research trial communications and patient education.

Program Management Outreach programs Database Management Budgeting Event Coordination Patient Education

Clinical Radiation Therapist

Georgia Radiation Therapy Center

Aug 2011 - May 2013 (1 year 9 months)

Delivered radiation therapy treatments using Varian linear accelerators and ARIA, performing IMRT/IGRT/SBRT techniques and participating in QA and CT simulation workflows.

Dosimetry Quality Assurance Varian LINAC CT Simulation

Post Exchange Store Associate

Post Exchange

Jun 2008 - Jul 2010 (2 years 1 month)

Provided customer service and cash handling at the Post Exchange, managed POS transactions, inventory, opening/closing procedures, and trained new staff to improve operations.

Customer Service Inventory Management Training Reporting

Education

Degrees, certifications, and relevant coursework

Medical College of Georgia

Bachelor of Science, Radiological Sciences

2011 - 2013

Activities and societies: Honors Graduate; Hope Scholarship recipient; Dean's List; Alpha Eta leadership/service recognition.

Bachelor of Science in Radiological Sciences with coursework in nuclear physics, radiation biology, pathology, physics, chemistry, geometry, and engineering; graduated with honors in 2013.

Augusta State University

Biology/Biomedical

2008 - 2011

Completed undergraduate coursework in the Biology/Biomedical department and core curriculum from 2008 to 2011; accepted into the Medical College of Georgia's Biomedical Radiation Therapy program in 2011.