Open to opportunities

Kristine Ponce

@kristineponce

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Experienced virtual assistant specializing in real estate, home improvement, and insurance operations.

Philippines

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What I'm looking for

I seek remote roles where I can apply VA, appointment setting, and insurance accounting skills; I value clear communication, collaborative teams, and opportunities to grow.

I am a dedicated Virtual Assistant with over four years of experience supporting clients across real estate, home improvement, and insurance. I excel in cold calling, appointment setting, administrative support, and accounting tasks, with hands-on experience using Google Workspace, RingCentral, Applied Epic, and real estate tools to streamline operations and improve lead conversion.

I am recognized for performing well under pressure, quickly learning new systems, and fostering collaborative client relationships. I have practical experience handling policy renewals, tracking payments, processing transactions, and managing client communications, and I am eager to take on new challenges to grow my skills and deliver measurable results for employers.

Experience

Work history, roles, and key accomplishments

Accounting Assistant

Insurance Industry

Feb 2024 - Dec 2025 (1 year 10 months)

Managed policy renewals and new policy requests via email, tracked direct bill statements and sweep payments in Google Spreadsheets, and processed carrier invoices and payouts using Applied Epic to ensure timely transactions.

Epic Google Sheets Payment Processing Policy Administration Data Entry

Virtual Assistant

Kristine Mae Ponce

Nov 2022 - Dec 2025 (3 years 1 month)

Provided administrative, email and calendar management, cold calling and appointment setting for real estate and home improvement clients, and supported insurance policy administration to improve lead qualification and operational accuracy.

Google Workspace Gmail RingCentral Cold Calling Appointment Setting Lead Qualification Data Entry Client Communication

Appointment Setter

Independent Contractor

Jul 2023 - Jan 2024 (6 months)

Responded to service inquiries, explained home improvement offerings and scheduled appointments using RingCentral while maintaining client records in Google Spreadsheets to streamline bookings.

Appointment Setting RingCentral Google Sheets Customer Service Scheduling Lead Management Communication

Cold Caller

Independent Contractor

Nov 2022 - Jun 2023 (7 months)

Conducted outbound cold calls to identify homeowners interested in selling, qualified prospects and collected property details for realtor follow-up, improving lead conversion pipeline.

Cold Calling Lead Qualification Google Sheets Communication Objection Handling