Kristen Sinclair

I am a dedicated service desk analyst with extensive experience in customer support and technical troubleshooting. My journey began in 2003, and since then, I have honed my skills in various roles, including as a freelance SMT machine operator and a service desk analyst at Buchanan Technologies. I thrive in fast-paced environments, where I can leverage my strong communication skills to assist clients and resolve issues efficiently.

Throughout my career, I have been responsible for handling high call volumes, managing technical inquiries, and training new employees. My experience with tools like Microsoft365, Smart IT, and Slack has equipped me with the ability to communicate effectively with team members and clients alike. I take pride in my ability to adapt quickly and provide exceptional service, ensuring customer satisfaction at every touchpoint.

In addition to my professional experience, I am committed to continuous learning and personal development. I have completed various certifications, including CPR/AED and workplace safety training. I also enjoy volunteering at local retirement homes, where I facilitate activities and engage with residents. My hobbies, such as nature photography and birdwatching, reflect my appreciation for the world around me.