Kristen Sinclair
@kristensinclair
Detail-oriented service desk analyst with a passion for technology.
What I'm looking for
I am a dedicated service desk analyst with extensive experience in customer support and technical troubleshooting. My journey began in 2003, and since then, I have honed my skills in various roles, including as a freelance SMT machine operator and a service desk analyst at Buchanan Technologies. I thrive in fast-paced environments, where I can leverage my strong communication skills to assist clients and resolve issues efficiently.
Throughout my career, I have been responsible for handling high call volumes, managing technical inquiries, and training new employees. My experience with tools like Microsoft365, Smart IT, and Slack has equipped me with the ability to communicate effectively with team members and clients alike. I take pride in my ability to adapt quickly and provide exceptional service, ensuring customer satisfaction at every touchpoint.
In addition to my professional experience, I am committed to continuous learning and personal development. I have completed various certifications, including CPR/AED and workplace safety training. I also enjoy volunteering at local retirement homes, where I facilitate activities and engage with residents. My hobbies, such as nature photography and birdwatching, reflect my appreciation for the world around me.
Experience
Work history, roles, and key accomplishments
Freelance Annotator
LED Crowdgen By Appen
Aug 2024 - Present (11 months)
Performed annotations, classifications, categorizations, sentiment analysis, and AI training/UHRS as a freelancer. Contributed to various AI training initiatives.
Service Desk Analyst
Buchanan Technologies- Humber College ITS
Jul 2022 - Present (3 years)
Provided Tier 1 technical support, handling high call volumes and client inquiries via calls, chats, and emails. Assisted clients with issues related to Microsoft365, SSPR, Smart IT, Banner, Blackboard, Hloc, and Active Directory.
Service Desk
Buchanan Technologies- Jiffy Lube
Feb 2022 - Present (3 years 5 months)
Handled incoming calls and chats to assist clients with product and pricing inquiries. Communicated customer issues to management and utilized Teams for team communication.
Sabre Agent
Working Solutions
Feb 2021 - Present (4 years 5 months)
Provided white glove service to customers booking reservations at five-star resorts, working with Sabre, Windsurfer, Synixis Voice, and Bright Pattern. Collaborated with travel agents to create bookings and managed tier 1 tickets.
SMT Machine Operator
Roadway Lighting
Aug 2014 - Present (10 years 11 months)
Set up, built, screened, and tested circuit boards and light engines, and programmed drivers using Aegis. Acted as an Employee Representative.
Supervisor
Tim Hortons
Oct 2003 - Present (21 years 9 months)
Assisted management with day staff employees and trained new hires. Managed scheduling and ran the Employee Health and Safety committee.
Education
Degrees, certifications, and relevant coursework
Pickering High School
Ontario Secondary School Diploma, Business Studies
Grade: Endorsement in Business Studies
Completed studies in Business Studies, earning an Ontario Secondary School Diploma. Received an endorsement in Business Studies.
Availability
Location
Authorized to work in
Job categories
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