KS
Open to opportunities

Kristen Sinclair

@kristensinclair

Detail-oriented service desk analyst with a passion for technology.

Canada
Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated service desk analyst with extensive experience in customer support and technical troubleshooting. My journey began in 2003, and since then, I have honed my skills in various roles, including as a freelance SMT machine operator and a service desk analyst at Buchanan Technologies. I thrive in fast-paced environments, where I can leverage my strong communication skills to assist clients and resolve issues efficiently.

Throughout my career, I have been responsible for handling high call volumes, managing technical inquiries, and training new employees. My experience with tools like Microsoft365, Smart IT, and Slack has equipped me with the ability to communicate effectively with team members and clients alike. I take pride in my ability to adapt quickly and provide exceptional service, ensuring customer satisfaction at every touchpoint.

In addition to my professional experience, I am committed to continuous learning and personal development. I have completed various certifications, including CPR/AED and workplace safety training. I also enjoy volunteering at local retirement homes, where I facilitate activities and engage with residents. My hobbies, such as nature photography and birdwatching, reflect my appreciation for the world around me.

Experience

Work history, roles, and key accomplishments

LA
Current

Freelance Annotator

LED Crowdgen By Appen

Aug 2024 - Present (11 months)

Performed annotations, classifications, categorizations, sentiment analysis, and AI training/UHRS as a freelancer. Contributed to various AI training initiatives.

BI

Service Desk Analyst

Buchanan Technologies- Humber College ITS

Jul 2022 - Present (3 years)

Provided Tier 1 technical support, handling high call volumes and client inquiries via calls, chats, and emails. Assisted clients with issues related to Microsoft365, SSPR, Smart IT, Banner, Blackboard, Hloc, and Active Directory.

RL

SMT Machine Operator

Roadway Lighting

Aug 2014 - Present (10 years 11 months)

Set up, built, screened, and tested circuit boards and light engines, and programmed drivers using Aegis. Acted as an Employee Representative.

Education

Degrees, certifications, and relevant coursework

PS

Pickering High School

Ontario Secondary School Diploma, Business Studies

Grade: Endorsement in Business Studies

Completed studies in Business Studies, earning an Ontario Secondary School Diploma. Received an endorsement in Business Studies.

Tech stack

Software and tools used professionally

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Kristen Sinclair - Freelance Annotator - LED Crowdgen By Appen | Himalayas