Open to opportunities

Kristen Pratt

@kristenpratt

Message

Experienced customer-focused retail and social media professional.

United States

Message

What I'm looking for

I seek a long-term role where I can leverage retail, promotions, and social media skills to build customer relationships, contribute to team success, and grow into expanded leadership responsibilities.

I am a customer-focused retail and social media professional with broad experience in store operations, promotions, and community engagement. I have worked across retail, events, and small-business ownership while supporting marketing and social channels to build lasting customer relationships.

My background includes front-end management, promotional coordination for radio, and hands-on experience with Shopify and Salesforce Commerce Cloud platforms. I am proficient with Microsoft Office, help desk tasks, inventory and contest management, and content creation for social media.

I am adaptable, organized, and quick to assume leadership responsibilities; I create efficient processes, support teams, and deliver thoughtful community-facing content and customer service.

Experience

Work history, roles, and key accomplishments

Current

Social Media Coordinator

Current

Eman's Movie Reviews

Jan 2022 - Present (3 years 9 months)

Manage online community flow and create researched responses and social content to maintain engagement across platforms.

Social Media Management Content Creation Written Communication Scheduling Research

Current

Small Business Owner

Current

Kristen Made This

Jan 2020 - Present (5 years 9 months)

Founded and operated a craft and gift business creating wood and resin products, maintaining sales records and building a recurring customer base.

Sales Bookkeeping Customer Relations Marketing

Promotions / Social Media Team

102.9 WMGK

Jan 2022 - Jan 2024 (2 years)

Supported promotions and social channels by managing contests, building listener relationships, creating content, and organizing station events.

Promotion Social Media Event Coordination Content Creation Customer Relations Inventory Management Community Outreach

Front End Manager

Warminster Brick Shop

Jan 2018 - Jan 2020 (2 years)

Managed front-end operations including guest service, register transactions, online store support, events coordination, and store upkeep.

Customer Service Point of Sale Inventory Management Event Coordination Team Leadership Retail Operations

In-Home Childcare Provider

KristenCare

Jan 2012 - Jan 2018 (6 years)

Provided weekday childcare with preschool-level education and enrichment, maintaining safety through CPR and first-aid certification.

Childcare Early Childhood Education First Aid Certification Lesson planning Communication

Bridal Stylist

David's Bridal

Jan 2013 - Jan 2014 (1 year)

Provided bridal styling and tailoring coordination, managed sales transactions and vendor relationships, and maintained client base and store standards.

Customer Service Bridal Styling Sales POS Client Relationship Management Store Operations

Customer Service Associate

Toys "R" Us

Jan 2011 - Jan 2012 (1 year)

Handled guest services, register transactions, pickups/layaway coordination, and maintained store appearance while meeting sales metrics.

Customer Service Cash Handling Sales POS order fulfillment

Receptionist / Engineering Coordinator

Security and Data Technologies, Inc.

Jan 2004 - Jan 2011 (7 years)

Coordinated high-volume phone lines, assisted payroll/expenses, prepared permit documentation, and managed job and customer documentation flow.

Administrative Support Microsoft Excel Outlook Documentation Permitting

Promotions Assistant (Intern)

102.9 WMGK

Supported promotions by handling calls/emails, organizing promotional materials, greeting winners, and assisting with events and on-air preparations.

Promotion Assistance Customer Service event support On Air Assistance

Producer / Editor (Intern)

BCT13

Produced and edited weekly television programs, maintained SCALA program listings, and assisted station staff while creating new channel opportunities.

Video Production Editing Scala Collaboration