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Kristen koehler prichard

@kristenkoehler

Highly skilled medical office & Registration expert.

At Whidbey Health Women's Care, I welcome patients, help with intake and patient portal navigation, and maintain clinic schedules. I use Meditech and Microsoft applications to register patients and support their visits.

I verify insurance eligibility, confirm authorizations, and collect payments during registration. I also use medical terminology and ICD-10 classifications for billing and insurance authorization purposes.

At Summit Pacific Medical Center, I conducted patient registration interviews, verified insurance coverage and benefits, and checked referrals and pre-authorizations. I used EPIC to enter workers' compensation and motor vehicle claims paperwork.

Earlier, I worked as a 911 Operator / Fire/Medical Dispatcher at Lifecom and as an Office Manager at American Custom Cabinets. My training includes Emergency Medical Technician, Firefighter-I, Firefighter - Wildland, and advanced emergency fire and medical dispatch.

Experience

Work history, roles, and key accomplishments

Current

Patient Registrar

Current

Whidbey Health Women's Care

Jan 2026 - Present (10 months)

Facilitates patient flow and provides reception, including welcoming patients, assisting with intake forms, scheduling appointments, and managing incoming calls. Utilizes Meditech EMR and Microsoft applications to complete accurate patient registration and insurance verification.

Meditech Microsoft Word Excel Outlook Patient Registration Insurance Verification Medical Terminology ICD 10 HIPAA Customer Service Appointment Scheduling Data Entry

Patient Access Specialist

Summit Pacific Medical Center

Mar 2024 - Nov 2025 (1 year 8 months)

Conducted patient registration interviews, performed point-of-service collections, and verified insurance coverage and pre-authorizations. Utilized EPIC EMR and Microsoft applications to manage patient intake and administrative tasks.

Epic Microsoft Word Excel Outlook Patient Registration Insurance Verification Pre Authorization

Point Of Service Collections

Customer Service Data Entry HIPAA

911 Operator / Fire/Medical Dispatcher

Lifecom

Aug 2006 - Sep 2007 (1 year 1 month)

Received and prioritized emergency and non-emergency calls, dispatched appropriate public safety agencies, and monitored field units. Operated multi-frequency radio and computer-aided dispatch equipment in a high-volume call center.

Emergency Dispatch

Computer Aided Dispatch

Radio Communication

Call Prioritization

Medical Terminology Customer Service Data Entry

Office Manager

American Custom Cabinets

Jan 2000 - Aug 2006 (6 years 7 months)

Supervised administrative and operational staff, managed office budgets and invoices, and handled customer and vendor relationships. Implemented office policies and streamlined workflows to improve efficiency.