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Kristen Hooper

@kristenhooper

Message

Assistant Property Manager at Cushman & Wakefield who raised occupancy to 98.2% and achieved 0% delinquency.

United States

Message

At Cushman & Wakefield, I led marketing campaigns that increased occupancy and applications by 54%, achieved the highest Google reviews, and maintained 0% delinquency. I also implemented Yardi Voyager automated renewal campaigns that increased the renewal rate by 15%.

At Lincoln Property Company, I improved lead follow-up response time by 40% and helped reach 96% occupancy. At Arlington Properties, I sustained 80% resident retention and used Yardi dashboards to track performance and guide improvements.

Experience

Work history, roles, and key accomplishments

Current

Private Household Personal Assistant

Current

Private Household

Aug 2024 - Present (2 years 2 months)

Managed household operations including errands, appointments, and coordinating schedules with adaptability and efficiency. Organized and supervised household schedules, transportation, and activities, maintaining time-sensitive priorities.

Schedule Management Vendor coordination Document Management Event Planning Communication Skills Confidentiality

Current

Assistant Property Manager

Current

Cushman & Wakefield

Apr 2024 - Present (2 years 6 months)

Led marketing campaigns that increased occupancy and applications by 54% and achieved the highest Google reviews while ensuring 0% delinquency. Implemented strategies that reduced operational expenses by 5% and enhanced performance through KPI-based Yardi analyses.

Yardi Knock Funnel KPI Dashboards Marketing Social Media Resident Engagement Vendor Management Team Leadership Lease Renewals Occupancy Management Collections Delinquency Rate Reduction

Assistant Community Manager

Arlington Properties

Oct 2023 - Apr 2024 (6 months)

Sustained an 80% resident retention rate through targeted outreach, engagement strategies, and implementing an automated renewal campaign in Yardi. Boosted community engagement and drove occupancy through effective use of social media, events, campaigns, and CRM insights.

Yardi CRM Social Media Resident Retention Lease Renewals Occupancy Management KPI Dashboards Document Control Compliance Fair Housing

Resident Manager

Lincoln Property Company

Jan 2022 - Oct 2023 (1 year 9 months)

Revamped lead follow-up process, reducing response time by 40% and aiding 96% occupancy through enhanced engagement. Managed the resident lifecycle, including leasing, renewals, and maintenance, ensuring smooth operations and high resident satisfaction.