Open to opportunities

Kristen Hermann

@kristenhermann

Message

Client-focused project manager driving program growth, retention, and operational excellence.

United States

Message

What I'm looking for

I seek a collaborative role where I can manage client relationships and programs, drive growth, optimize processes, and deliver measurable results while supporting team success.

I am a client-focused project manager with 8+ years of experience managing relationships, coordinating complex programs, and delivering consistent, high-quality experiences across diverse stakeholders.

I thrive in fast-paced, collaborative environments and am known for proactive communication, strong organization, and ownership of the full client journey from onboarding through ongoing support.

Highlights include driving 87% program growth in one season, leading 40–60 client engagements per year with 70%+ client retention, and managing portfolios of up to 140+ participants while improving consistency and outcomes.

I build trust through problem-solving, process improvement, and clear stakeholder communication, and I deliver measurable results via documentation, reporting, and coordinated cross-functional execution.

Experience

Work history, roles, and key accomplishments

Current

Program & Operations Coordinator

Current

Missouri Southern State University

Jan 2025 - Present (1 year 1 month)

Drove 87% program growth (16→30 athletes) in one season and established a 3-year performance roadmap targeting a Top 5 national finish by 2027; implemented standardized nutrition, training, and individualized development plans for 30 athletes while coordinating events, travel, and logistics on time and within budget.

Program Management Roadmapping Event Logistics Performance Metrics Process Improvement Budget Management

Current

Client Project Manager

Current

Kristen Dawn Photography

Jan 2018 - Present (8 years 1 month)

Led end-to-end project management for 40–60 client engagements per year, coordinated up to 20 simultaneous projects during peak periods, and achieved 70%+ client retention through proactive communication and risk mitigation.

Client Management Project Coordination Scheduling Contract Management Invoicing Risk Mitigation Customer Retention

Program Coordinator

My Virtual Academy

Jan 2022 - Jan 2025 (3 years)

Managed a portfolio of ~50 participants across 3 districts with detailed documentation and progress reporting, contributing to a 95% program completion rate for seniors and implementing corrective actions for 10–15 high-priority cases annually.

Program Coordination Progress Reports Case Management Documentation Cross Functional Collaboration

Instructional Program Manager

Joplin Schools

Jan 2015 - Jan 2021 (6 years)

Managed instruction and progress tracking for 140+ participants annually, designed curriculum plans with defined success metrics, and analyzed performance trends to implement strategy adjustments that improved engagement and outcomes.

Curriculum Design Performance Analysis Scheduling Metrics Program Delivery