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Krishna Pulikotil

@krishnapulikotil

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Program Manager at Proximate Technologies improving data workflows 3x with automation and AI.

India

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At Proximate Technologies Inc., I lead process improvement programs with engineering and business stakeholders. By optimizing data workflows through automation and AI-enabled solutions, I increased processing efficiency by 3x.

I also analyzed business metrics and partnered with cross-functional teams on initiatives that improved customer engagement and reduced churn by 15%. Combining customer feedback with operational metrics helped prioritize enhancements that raised Net Promoter Score by 5 points.

At Amazon, I co-led the roadmap, strategy, and launch of research and development programs, contributing to a 20% increase in adoption. I analyzed insights from more than 300 user studies, helping identify growth opportunities and increase CSAT by 35%.

Earlier, I managed SaaS product development at Northeastern University, co-created product strategy and roadmaps at 46 Tech, and used Power BI dashboards at McKinsey & Company to display KPIs.

Experience

Work history, roles, and key accomplishments

Current

Program Manager

Current

Proximate Technologies Inc.

Jan 2024 - Present (2 years 9 months)

Aggregated and analyzed business metrics to identify operational improvements, leading to a 15% reduction in churn. Led process improvement programs with automation and AI, increasing processing efficiency by 3x.

Data Analysis Automation AI Process Improvement Cross Functional Collaboration Customer Engagement Metrics NPS

Program Manager

Amazon

Apr 2023 - Sep 2023 (5 months)

Co-led roadmap development and launch of R&D programs, achieving a 20% increase in adoption. Leveraged data analytics from 300+ user studies to increase CSAT by 35%.

Data Analysis KPIs User Studies CSAT Roadmap Development Stakeholder Management BPM Training

Program Manager

Northeastern University

Jun 2021 - May 2022 (11 months)

Managed end-to-end product development lifecycle for a SaaS project using agile methodologies. Utilized design thinking to enhance user experience, resulting in a 20% uptick in favorable feedback.

Agile Design Thinking UX Product Development SaaS MVP User Research

Product Manager

46 Tech

Jan 2018 - May 2020 (2 years 4 months)

Co-created strategy and product roadmaps for 2500 MAU, focusing on customer experience. Streamlined operations, resulting in a 25% boost in efficiency.

Product Strategy Roadmapping Market Research Customer Experience Operations KPIs SLA

Business Technology Specialist

McKinsey & Company

Jun 2016 - Apr 2017 (10 months)

Optimized market entry strategies via ad-hoc analyses and cross-functional coordination, achieving a 15% performance gain and saving $10M. Utilized Power BI to create KPI dashboards.

Power BI Data Analysis KPI Dashboards Market Research Cross functional Coordination Process Optimization

Education

Degrees, certifications, and relevant coursework

Northeastern University

Master's in Engineering Management, Engineering Management

Grade: 3.5/4

Master's in Engineering Management with a GPA of 3.5/4. Coursework included Product Management, Engineering Project Management, Data Analytics, and Statistics.