Open to opportunities

Salil Mishra

@salilmishra

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Accomplished Product and Strategy Leader with 12 years of experience.

India

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What I'm looking for

I am seeking a role that fosters innovation, collaboration, and growth opportunities.

With over 12 years of experience in product management and strategy, I have established myself as a leader in developing AI/ML-driven solutions and SaaS products. My journey has been marked by a proven track record of building and scaling products that align with customer needs and market trends. I specialize in product strategy, behavioral intelligence, and cross-functional collaboration, consistently driving measurable results in key performance indicators such as NPS, FCR, and AHT.

My expertise lies in aligning technical solutions with business objectives through Agile methodologies, stakeholder management, and data-driven decision-making. I have successfully led product strategies and roadmaps for various organizations, including my recent role as a Technical Program Manager at Salesforce, where I focused on data-driven products. My commitment to enhancing customer satisfaction and operational efficiency has been recognized through multiple achievements, including significant cost savings and improved customer experience metrics.

Experience

Work history, roles, and key accomplishments

Technical Program Manager

Dalmia IT Solutions

Apr 2023 - Sep 2023 (5 months)

Led product strategy and roadmaps for Salesforce's data-driven product SEED, ensuring alignment with AI/ML-powered behavioral insights and optimizing customer interactions through refined routing algorithms.

Product Strategy AI ML Agile Methodologies Stakeholder Management

Senior Product Manager

Nisum Consulting

Aug 2022 - Mar 2023 (7 months)

Managed a retail product portfolio for Williams Sonoma Inc., focusing on supply chain optimization and enhancing customer satisfaction metrics through Agile frameworks and iterative feedback.

Supply Chain Agile Framework Customer Satisfaction

Product Owner

DocVu.ai | Visionet Systems

Aug 2020 - Jun 2022 (1 year 10 months)

Spearheaded AI-powered solutions for document management, reducing SLA penalties significantly while improving NPS and FCR metrics through effective backlog prioritization and cross-functional collaboration.

AI Document Management Prioritization NPS Cross Functional Collaboration

Founder & Product Manager

RoarinGears

Jul 2016 - Dec 2019 (3 years 5 months)

Developed and launched a niche web application focused on behavioral insights, managing the entire product lifecycle from roadmap to GTM strategy and enhancing customer acquisition.

Web Application Development Product Lifecycle Management GTM Strategy Customer Acquisition

Software Engineer/Business Analyst

Multiple

Dec 2012 - Jul 2016 (3 years 7 months)

Worked as a Software Engineer and Business Analyst, contributing to various projects and enhancing business processes through effective analysis and software development.

Software Development Business Analysis Competitor Research