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Krishnapriya Donthamsetty

@krishnapriyadonthams

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Results-driven LMS Team Leader with 9 years of experience.

India

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What I'm looking for

I am looking for a role that allows me to leverage my LMS expertise while fostering a collaborative and innovative work environment.

As a dedicated LMS Team Leader with 9 years of experience, I have a proven track record in managing and optimizing Learning Management Systems. My expertise lies in improving e-learning platforms, streamlining content delivery, and enhancing user engagement. I am passionate about leveraging technology to support organizational learning and development goals.

Throughout my career, I have successfully led various projects, ensuring the delivery of high-quality educational content. My role involves collaborating with cross-functional teams, managing project timelines, and providing technical support to tutors and students. I thrive in dynamic environments where I can utilize my skills in project management, data analysis, and team leadership to drive results.

Experience

Work history, roles, and key accomplishments

Current

VLE Team Leader

Current

Global University Systems

Nov 2019 - Present (5 years 8 months)

Managed and implemented university programs on the VLE system, including customer support and liaison. Built and designed courses on LMS Blackboard, created interactive media using Articulate 360, and edited audio/video content.

Articulate 360 SCORM Project Management Customer Support E Learning Content Management Team Leadership Data Analysis

LMS Training Administrator

GP Strategies India Pvt. Ltd

Aug 2017 - Present (7 years 11 months)

Provided administrative and system support to the Training & Development department. Scheduled classes in Webex, acted as host/moderator, enrolled employees, and managed class notifications.

Webex SAP SuccessFactors QuickBase Training Development System Administration Data Management Reporting SLA Management Curriculum Development

Customer Support Representative

Groupon India Pvt Ltd

Oct 2014 - Present (10 years 9 months)

Handled and resolved customer complaints via email, chat, and phone calls, ensuring customer satisfaction by meeting needs courteously and timely. Managed time and productivity to meet daily individual and team ticket targets.

Customer Service Zendesk CRM Troubleshooting Communication Skills Time Management Problem Solving Email Support Chat Support

Software Developer

Mindtree Limited

Aug 2013 - Present (11 years 11 months)

Developed applications with the team using the .NET framework, building software from scratch, configuring existing systems, and providing user support. Wrote clean, scalable .Net program codes, tested, deployed, and debugged applications.