At uhomes.com, I manage UK-region student accommodation enquiries across calls and email, document customer requirements in CRM, and match customers with suitable solutions.
Previously at Thomas Cook India, I ran daily money-exchange operations at an international airport outlet, coordinating rotational schedules for a 12-member team and maintaining accurate sales reporting, cash reconciliation, and secure handovers. I ensured 100% adherence to KYC, AML, and regulatory compliance standards while training new joiners on customer handling, systems, and compliance processes.
I've also completed 30–40+ foreign-currency transactions daily, achieved 95%+ first-contact resolution, and supported consistent service delivery during peak operational hours.
