Krishna K

At Adept Scribes, I lead healthcare BPO and revenue cycle management operations for U.S. clients, spanning medical transcription, medical coding, and RCM. I direct workforce planning, scheduling, real-time operations, client delivery, and compliance with HIPAA requirements.

Previously at Perry Johnson Associates, I led workforce management for 250+ FTEs and helped grow top-line business from $1.0M to $5.7M. I drove automation initiatives that delivered approximately $400,000 in annual savings and continuous-improvement work that added more than $100,000 in annual savings.

Across FocusMT India and Spheris India, I managed staffing, scheduling, productivity, quality, reporting, and client alignment. I build practical staffing models, monitor critical metrics, and develop teams that consistently meet SLA, TAT, utilization, and quality goals.

I'm expanding my digital-health knowledge through certification from the Academy of Digital Health Sciences and IIM Raipur, driven by the opportunity to use data and technology to improve healthcare systems and patient outcomes.