Krishawna Lampkin

Ensures guest satisfaction by suggesting orders based on customer needs and engaging with customers to create lasting impressions. Manages cash register and POS system, and preps ingredients according to store standards.

Manages inventory data and product information using spreadsheets and digital business systems. Handles multiple projects simultaneously while maintaining accuracy and meeting deadlines, and troubleshoots software-related issues.

Troubleshot technical issues through phone and chat, providing clear customer-focused guidance. Managed multiple support cases, escalated when necessary, and utilized Salesforce ticketing system.

Trained new employees in job duties, safety procedures, and company policies. Managed store opening and closing procedures, and coached team members to improve performance.

Provided technical support to consumers via phone, chat, and email, using active listening and problem-solving to identify issues. Documented interactions and guided customers toward effective resolutions.

Managed high call volume with professionalism and efficiency, using computer systems for data entry and tracking. Maintained shipment records and advised drivers on corrective actions during trips.

Associate in Science in Cybersecurity from Augusta Technical College, completed in May 2024.

High school diploma from A.R Johnson Magnet School, completed in May 2022.