Kraft Baisden

I am a dedicated customer service professional with over a decade of experience in various roles, including management and training. My journey began at Sykes Enterprises, where I excelled as a front-line representative for major clients like Bank of America and Verizon. I took pride in training new employees, consistently achieving better results than my own trainers. My leadership skills were further honed as I managed a team of customer service representatives, ensuring quality service and coaching them to improve their performance.

After my tenure at Sykes, I joined Concentrix, where I expanded my expertise in customer care, handling complex issues for Onstar and later transitioning to their Avalon contract. My ability to adapt and take on new responsibilities has been a hallmark of my career. Additionally, I am an author, having published my fantasy fiction book, 'Saga of Cerdic: A Sword Named Revenge,' which has allowed me to develop skills in web design and marketing. I thrive on challenges and possess a relentless drive to meet my goals, making me a valuable asset to any team.