Open to opportunities

Kosy Nwafor-Orizu

@kosynwafororizu

Message

Dedicated customer service professional with 6 years of experience.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and customer-focused professional with over 6 years of experience in customer service and virtual assistance. My proven ability to handle customer inquiries and resolve issues efficiently has been instrumental in enhancing operational efficiency in every role I've undertaken. I excel at multitasking and problem-solving, utilizing various software tools to manage tasks and communications effectively.

In my current role as a Customer Service Representative and Virtual Assistant at CITYMORR UK LTD, I respond to customer inquiries across multiple channels, ensuring timely and accurate resolutions. I have successfully handled escalated complaints, maintained detailed records in our CRM system, and assisted in training new representatives. My previous experience at Univar Solutions Inc. allowed me to contribute to a significant reduction in aged debt, showcasing my ability to work collaboratively and drive results.

With a strong educational background, including an MSc in Finance and Investment, I am continuously seeking to enhance my skills, currently pursuing ACCA qualifications. I am passionate about delivering exceptional customer service and am eager to bring my expertise to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative / Virtual Assistant

Current

CITYMORR UK LTD

Jan 2022 - Present (3 years 4 months)

Responded to customer inquiries via phone, email, and chat, ensuring timely and accurate resolution of issues. Handled escalated customer complaints, providing effective solutions and maintaining high customer satisfaction. Maintained detailed records of customer interactions in the CRM system and assisted in training new representatives.

Customer Service CRM Software Chat Support Data Entry Training

Dispute Management (SAP USER)

Univar Solutions Inc

Sep 2021 - Jun 2022 (9 months)

Delivered high-quality customer service via email support, utilizing internal and third-party systems like SAP, AWS Amazon S3, and Vertex. Investigated and resolved customer disputes related to purchase orders, quantity, tax, and price discrepancies, building dispute cases to recover funds. Contributed to reducing company aged debt significantly and trained new colleagues.

Dispute Resolution SAP AWS S3 Vertex Customer Service Data Analysis Debt Management Training

Virtual Assistant/ Bookkeeper

Newinton Accountancy

Jan 2020 - Dec 2021 (1 year 11 months)

Managed and updated company databases, performing credit checks and handling credit control, daily cash book reconciliation, and month-end support. Resolved a range of customer queries, improving customer service ratings by over 30% through timely and effective solutions. Developed procedures to increase efficiency in record keeping and managed a detailed delivery calendar.

Bookkeeping Data Management Customer Service Problem Solving Administrative Support MS Office Suite

Education

Degrees, certifications, and relevant coursework

Self-study

ACCA Part Qualified, Accounting

Currently pursuing the ACCA qualification through self-study, with only three exams remaining to achieve full qualification. This self-directed learning demonstrates strong discipline and commitment to professional development in accounting.

De Montfort University

BA (Hons) Accounting and Finance, Accounting and Finance

Grade: 2.1

Earned a Bachelor of Arts with Honours in Accounting and Finance, achieving a 2.1 classification. This undergraduate program covered core accounting principles, financial management, and relevant economic concepts.

De Montfort University

MSc Finance and Investment, Finance and Investment

Grade: Merit

Completed a Master of Science in Finance and Investment, achieving a Merit. This postgraduate degree provided advanced knowledge in financial markets, investment strategies, and corporate finance.