At D-Diamond Consult Agency, I responded to client inquiries by phone, email, and field channel, and supported complaint resolution through documentation, escalation, and follow-up. I also improved digital client records, making information easier to retrieve and reducing delays in responding to requests.
At Koubledee Global, I coordinated appointments, maintained the CRM system, and followed up with clients to help reduce scheduling conflicts. I handled inbound inquiries and outbound calls, introducing services and assessing prospective clients’ needs and budgets.
At Victory Academy International, I responded to customer concerns and worked with team members on practical solutions to support customer satisfaction. I also maintained customer records and progress reports to support timely communication.
