At PrintFactory, I served as a primary technical escalation point for RIP software environments, investigating complex software issues and helping minimize operational downtime for commercial print clients.
I also diagnosed physical printer faults, guiding clients through mechanical, calibration, and network connectivity troubleshooting for large-format printer fleets.
At Onyx Graphics, I provided technical support by phone and email, documented troubleshooting, and escalated complex issues to Research and Development. I also conducted customer training sessions.
As Systems Administrator at Hunt Electric, I managed Active Directory, networks, servers, and endpoints, and created a ticketing system and internal knowledge base. I also used PowerShell scripting and supported Office 365.
