I have Ph.D. in Engineering Sciences, have strong knowledge of telecommunication systems. In-depth expertise in BSS system architecture, project/program management professional with comprehensive accomplishments leading technical and complex solutions delivery, managed services, and cross-functional teams to ensure success and achieve goals.
I've been working for Netcracker Technology since 2017
I was involved in digital transformation of BSS projects: GCI Alaska, USA, and Telefonica, Ecuador. I started as a Business support analyst, was promoted to Senior Business System Analyst / proxy Product owner and finaly got a position of Lead Business Analyst / Group Manager.
Responsibilities & Achievements as a Lead Business Analyst / Group Manager:
• overall business analyst lead involved in coordinating work of 8+ streams consisting of 10+ BAs;
• participation in activities such as interviewing, hiring, project staffing, orienting and training of employees, planning and evaluating of group activities, BA skills assessment, and development of growth opportunities;
• performed E2E scope coverage of a full-stack solution and business processes discovery & optimization (monitored team progress, managed BA team, delivered documentation and acceptance, managed escalations and conflicts);
• conducted discovery sessions with the business stakeholders to define business requirements;
• facilitated workshops with business stakeholders on aspects of scope clarification, design coordination, and product demonstrations to both technical and non-technical audiences;
• improved the process of transferring knowledge about new change requests between the BA/Dev/QA/Support teams. The result of these changes is:
- 30% increase in the quality of releases delivered to the customer;
- improved communication and knowledge-sharing process within the project team;
trained 10+ new employees;
Before Netcracker, I had an expirienve as a web-developer.
Responsibilities & Achievements as a Middle web-developer:
• communicated with stakeholders (collecting and prioritization technical requirements);
• prepared technical specifications;
• developed the front-end part of the web-based application: HTML5, CSS, jQuery, Bootstrap, JavaScript, PHP, CodeIgniter;
• trained and assisted the junior programmers;