Komal Kumari

I’m a proven startup operator and founder who built a retail-tech company from zero—onboarding 400+ retailers and 2,500+ customers, raising ₹10L in seed funding, and leading a 22-member field team across multiple cities. I bring rare founder-to-operator depth: GTM execution, CRM buildout, growth strategy, and hands-on cross-functional leadership.

At Ratial (Founder's Office), I drove a product launch from 0 → market, reaching 1,000+ downloads in the first week and validating the GTM approach ahead of schedule. I architected early sales and support workflows from scratch, scaling weekly order volume to 10+ within the first month.

At DukanGram (Founder & CEO), I built and scaled a B2B2C platform from concept to 400+ retailers and 2,500+ customers in Bihar. I owned pricing strategy, customer onboarding end-to-end, recruited and managed a 22-person field operations and marketing team with zero full-time HR, and eliminated a logistics bottleneck by introducing a self-delivery onboarding model that reduced third-party dependency by 30%+.

Across the journey, I’ve built practical systems—internal CRM and ops tracking using Notion and Google Sheets—saving 5+ hours per week in coordination. I also handled compliance obligations independently (GST, ROC filings, CA coordination), maintained a clean regulatory record, and grew a 4,000+ member student community as a GDSC Lead through 20+ events.