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Rohit ARA
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Rohit A

@rohita

Data-driven operations leader and co-founder scaling D2C and fintech growth through customer acquisition, retention, and unit-economics optimization.

India
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What I'm looking for

I’m looking for a high-growth role where I can drive growth and retention through data-led operations—owning P&L, optimizing CAC/unit economics, improving funnel performance, and leading cross-functional teams to deliver measurable results.

I’m an entrepreneurial, data-driven operator who builds and scales high-growth businesses with a focus on growth strategy, product thinking, customer acquisition, and operations. I’ve scaled a D2C e-commerce startup from 0 → ₹1 Cr+ revenue with full P&L ownership, acquiring 4000+ customers and driving ~60% repeat rate through retention-first execution.

Across teams and functions, I’ve owned end-to-end operations—procurement, pricing, inventory, and fulfillment—and connected execution to measurable outcomes using analytics and decision tools. I’ve built acquisition engines (organic, influencer, and performance marketing including Meta and SEO), optimized CAC & unit economics for profitable growth, and leveraged analytics/AI for demand forecasting while maintaining <1% RTO using my vendor and logistics stack.

In fintech operations, I led daily execution for Khatabook’s customer-facing teams—improving KYC verification accuracy and speed to boost account activations by 14%, expanding into new pincodes for a 40% jump in net revenue, and scaling the lending funnel from 85 crores to 100 crores for consistently 4 months (touching 125+ crores in a month). I also improved loan disbursal TAT by 17% through process and underwriting changes, and strengthened collections by setting up QR/payment modes that increased collection rates by 8%.

Experience

Work history, roles, and key accomplishments

CM

Co Founder

Chennai Mango

Apr 2020 - Jun 2026 (6 years 2 months)

Scaled a D2C e-commerce startup from 0 to ₹1 Cr+ revenue with full P&L ownership, acquiring 4,000+ customers and ~60% repeat rate. Owned end-to-end operations including procurement, pricing, inventory, fulfillment, and Shopify integrations for payments, logistics, and analytics.

Khatabook logoKH

Operations Manager

Khatabook

Apr 2024 - Mar 2025 (11 months)

Led daily operations for Khatabook’s customer-facing teams by improving KYC verification accuracy and speed, boosting account activations by 14%. Drove lending funnel growth and process improvements including scaling disbursals, reducing loan disbursement TAT by 17%, and improving collections through QR and in-app payment process setup.

LS

Operations Manager

Leap Scholar

Apr 2021 - Mar 2024 (2 years 11 months)

Reduced CAC by 30% by designing and scaling study abroad acquisition campaigns across Facebook and YouTube, improving lead conversion through channel and process optimization. Built and optimized end-to-end customer funnel operations including communication journeys, pricing experimentation, sales/CRM and calling infrastructure, and SOPs that scaled counselling sessions and improved NPS from -5 to

Education

Degrees, certifications, and relevant coursework

DC

DG Vaishnav College

Bachelor of Business Administration, Business Administration

2017 - 2020

Earned a Bachelor of Business Administration (BBA) from DG Vaishnav College between 2017 and 2020.

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