FMFabunmi Mercy
@fabunmimercy
Customer-focused communications professional skilled in media and service.
NigeriaWhat I'm looking for
I am a dedicated communications professional with a B.A. (Hons) in English Language and a Postgraduate Diploma in Mass Communication in view, bringing experience across broadcasting, teaching, and customer service.
I have supported live radio production and program scripting as a presenter and news editor assistant, created social media and promotional content, and assisted with broadcast operations.
I have practical customer service experience handling inquiries, resolving complaints, coordinating deliveries, and proposing process improvements while collaborating with logistics and operations teams.
I am organized, detail-oriented, and proactive, with strengths in written and verbal communication, web design, classroom instruction, and digital skills—seeking opportunities that value growth, creativity, and professionalism.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
JF Royale Logistics and Delivery Service
Feb 2025 - Nov 2025 (9 months)
Responded to customer inquiries and resolved complaints while managing delivery schedules and coordinating with dispatch riders to ensure timely package tracking and reporting.
Literature-in-English Teacher
Federal Government of Nigeria (NYSC) - Foursquare Internatio
Feb 2024 - Feb 2025 (1 year)
Planned and delivered lessons in literature and writing for senior secondary students, improving classroom engagement and collaborating with colleagues to enhance teaching methodologies.
Customer Service Representative
Sendmate Logistics Company
Jun 2023 - Nov 2023 (5 months)
Handled customer inquiries and complaints via phone, email, and chat, collaborated with internal teams to resolve service issues and proposed process improvements from customer feedback.
Presenter / News Editor Assistant
Orisun Broadcasting Station 95.3 FM
Feb 2022 - Jul 2022 (5 months)
Assisted in program scripting, guest coordination, broadcast operations, and production activities while creating social media content and promotional materials for station shows.
Presenter / News Editor Assistant
Bcos Broadcasting Station Alaga 93.6
Feb 2020 - Mar 2020 (1 month)
Researched and contributed to program content and supported live broadcast operations and station publicity to increase audience engagement.
Education
Degrees, certifications, and relevant coursework
NNNational Open University of Nigeria
Postgraduate Diploma, Mass Communication
Pursuing a Postgraduate Diploma in Mass Communication to advance skills in media relations, journalism, and communication.
OUObafemi Awolowo University
Bachelor of Arts (Hons), English Language
2017 - 2023
Activities and societies: Involved in campus broadcasting internships and content creation.
Completed a Bachelor of Arts (Hons) in English Language with coursework and activities related to literature, communication, and media from 2017 to 2023.
Life Fountain Group of Schools
School Leaving Certificate, Primary/Secondary Education
2010 - 2016
Attended primary/secondary schooling at Life Fountain Group of Schools from 2010 to 2016.
Blessing Primary School
Primary School Leaving Certificate, Primary Education
2004 - 2010
Completed primary education at Blessing Primary School from 2004 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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