Open to opportunities

ahmed ghani

@ahmedghani

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Customer-focused professional with expertise in banking and logistics.

Czechia

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a collaborative environment.

I am a customer-focused professional based in Prague, fluent in English, with over two years of experience in delivering high-quality support in the banking and logistics sectors. My journey has been marked by a proven track record of resolving customer inquiries, managing client relationships, and ensuring satisfaction in fast-paced, multicultural environments.

Currently, I am pursuing a PhD in Sustainable Rural Development, which complements my detail-oriented mindset and strong communication skills. My experience as a Customer Service Officer at Habib Bank Limited and as a Logistics Coordinator at Bridgeline Global Logistics has equipped me with the skills to foster trust and retention among clients while effectively addressing their concerns. I am committed to service excellence and thrive in collaborative environments.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

HabibBankLimited

Dec 2020 - Jun 2022 (1 year 6 months)

Delivered responsive and empathetic customer service to walk-in clients and inbound phone queries. Resolved complaints and service requests effectively. Guided customers professionally and accurately through account setup, transactions, and banking procedures.

Customer Service Client Relationship Management Conflict Resolution Account Management

Logistics Coordinator

BridgelineGlobalLogistics

Mar 2019 - Oct 2020 (1 year 7 months)

Coordinated end-to-end shipment and inventory operations, maintaining 98% inventory accuracy. Ensured compliance and timely resolution of logistics challenges, improving on-time delivery rates to 95%. Partnered with internal teams and vendors to uphold SLAs and compliance standards.

Logistics Coordination Inventory Management Supply Chain Management Compliance Vendor Management Documentation Data Analysis

Education

Degrees, certifications, and relevant coursework

Czech University of Life Sciences (CZU)

PhD, Sustainable Rural Development

2024 -

Currently pursuing a PhD in Sustainable Rural Development, bringing a detail-oriented mindset, strong communication skills, and commitment to service excellence.