Kofoworola Thompson

I’m a Customer Success and Client Relationship professional with over five years of experience delivering exceptional customer experiences, building lasting client relationships, and resolving complex customer issues in fast-paced service environments. I bring strengths in customer support, complaint & conflict resolution, stakeholder management, and cross-functional collaboration to ensure seamless service delivery and customer satisfaction.

In my current role as Customer Relations Officer | Supervisor at Xtacy Lagos, I’m the primary point of contact for customer inquiries, reservations, complaints, and service requests, ensuring prompt and professional resolution. I’ve led front-of-house operations, coached frontline staff to maintain service standards, managed VIP guest experiences, and collected customer feedback to support continuous service improvement. Earlier, as a Hostess | Supervisor and Hostess, I built positive guest relationships, handled reservations and special requests, supported daily operations, and resolved concerns promptly to drive repeat business.