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Koda Diwakar Rao

@kodadiwakarrao

Customer Care Advisor at HDFC Life Insurance; handled customer verification calls and supported railway site operations.

India

Message

At HDFC Life Insurance, I handled Pre-Conversation Verification Calling interactions, verified customer information, answered routine queries, and escalated unresolved concerns through the appropriate process.

At Railway Project Sites in Guwahati, New Guwahati, and Kamakhya, I supervised day-to-day site activities and coordinated work execution, manpower, and equipment availability.

I operated and monitored Cummins DG sets, carried out routine checks and basic preventive maintenance, and followed safe start-up and shutdown practices.

I also performed first-level troubleshooting for LSLRD-related issues and supported documentation and site updates. My technical foundation includes Python, Kotlin, Android development, and computer networking.

Experience

Work history, roles, and key accomplishments

Customer Care Advisor

HDFC Life Insurance

Handled Pre-Conversation Verification Calling (PCVC) interactions with customers, ensuring accurate and professional verification. Managed multiple customer interactions efficiently while maintaining professionalism and clear communication.

Customer Service PCVC Verification Calling Communication Skills Active Listening Documentation Issue escalation

Site Supervisor / DG Operator

Railway Project Sites

Supervised day-to-day site activities across railway locations, coordinating work execution, manpower, and equipment availability. Operated and monitored Cummins DG sets, performed first-level LSLRD troubleshooting, and maintained site safety and operational compliance.

Site Supervision Cummins DG Operation Preventive Maintenance LSLRD Troubleshooting Coordination Safety Compliance Documentation