Тот Самый
@kmaximaizer
I build VIP retention and sales teams that improve conversion and client loyalty.
Russian FederationWhat I'm looking for
I've managed VIP retention for iGaming clients at TechPodmoga LLC, increasing retention and reactivation by approximately 18% through personalized offers, activity analysis, and timely engagement.
I resolve complex payment, verification, and service cases while applying KYC, AML, SOW, and responsible gaming procedures. I communicate with VIP clients across nine international markets and coordinate closely with payment, finance, verification, and technical teams.
At Roi Media, I progressed from Client Manager to Team Lead, leading eight employees and improving conversion to target actions by approximately 20%. I built onboarding and mentorship processes that reduced ramp-up time from four days to two.
Experience
Work history, roles, and key accomplishments
VIP Retention Manager
TechPodmoga LLC
Apr 2026 - Sep 2026 (5 months)
Increased VIP client retention and reactivation rates by approximately 18% through personalized offers and data analysis. Managed up to 150 client interactions per shift, ensuring compliance with KYC/AML and responsible gaming measures.
Team Lead of Sales
Roi Media
Jun 2021 - Nov 2025 (4 years 5 months)
Led a team of 8 employees, improving conversion rates by approximately 20% through sales funnel management and team development. Reduced new hire ramp-up time from 4 days to 2 days through mentorship and onboarding frameworks.
Education
Degrees, certifications, and relevant coursework
Saint Petersburg Branch of the Russian Customs Academy named after V.B. Bobkov
Customs Specialist, Customs Affairs
Completed a Customs Specialist program in Customs Affairs at the Saint Petersburg Branch of the Russian Customs Academy in 2025.
Ural Federal University named after the First President of Russia B.N. Yeltsin
Incomplete Higher Education, Linguistics
Pursued Linguistics studies at the Institute of Social and Political Sciences, Ural Federal University, with incomplete higher education as of 2020.
Tech stack
Software and tools used professionally
Availability
Location
Russian FederationAuthorized to work in
Salary expectations
Skills
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