Open to opportunities

K LeMoon

@klemoon

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Dedicated service coordinator with extensive caregiving experience.

United States

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What I'm looking for

I am looking for a role in a supportive environment where I can continue to advocate for consumers and utilize my caregiving skills.

As a service coordinator with a background in behavioral science, I have dedicated my career to advocating for consumers and ensuring their needs are met. My experience at County HomeMakers involved managing a caseload of approximately 30 consumers, where I maintained detailed documentation and worked closely with various agencies to mediate and resolve issues.

Prior to this role, I spent over eight years as a CNA and caregiver, providing essential personal care and support to patients in their homes. My commitment to enhancing the quality of life for those I serve has been a driving force in my career. I also have a solid foundation in customer service, having managed inbound and outbound calls, identifying customer needs, and providing effective solutions.

Experience

Work history, roles, and key accomplishments

Service Coordinator

County HomeMakers SCE

Nov 2018 - Mar 2019 (4 months)

Managed a caseload of approximately 30 consumers, maintaining detailed documentation of interactions through HCSIS standards set by OLTL. Advocated and mediated situations between consumers and PAS agencies, while also monitoring consumers as per mandated reporting and collaborating with APS when cases arose.

Caseload Management Documentation Advocacy Médiation

CNA/Caregiver

Private Duty In-Home Care

Apr 2010 - Oct 2018 (8 years 6 months)

Provided comprehensive personal hygiene care to patients, including bathing, grooming, and assistance with bathroom travel. Supported activities of daily living by assisting with meal service, feeding, ambulation, turning, and positioning, ensuring patient comfort and nourishment.

Patient Care Patient Feeding

Customer Service Representative

West Marketing

Jan 2005 - Mar 2010 (5 years 2 months)

Managed inbound and outbound customer calls efficiently, identifying customer needs and clarifying information to provide effective solutions. Researched customer issues thoroughly and recognized opportunities to upsell products and services while adhering to company communication scripts.

Customer Service Inbound Outbound Calling Problem Solving Upselling