Maylene Blando

Provided oversight and training for staff and interns supporting seniors via telephone. Prepared required reports and conducted care consultations with family caregivers to bridge gaps between clients and community settings. Coordinated and co-facilitated virtual support groups and evidence-based classes.

Collaborated with clients, families, physicians, and care teams to establish care progression and discharge plans. Facilitated access to community resources and worked with interdisciplinary teams to create personalized care plans, including arranging home care services. Arranged respite hours for family caregivers through various grant programs.

Ensured contract compliance, monitored budgeting, and maintained quality control and safety procedures for home care operations. Managed staff and interns through interviewing, training, and performance management. Successfully acquired respite contracts with multiple key organizations.

Conducted in-home evaluations and outreach for City and County programs, providing behavioural health services including assessment, treatment planning, and crisis intervention. Supported seniors diagnosed with serious mental illness, co-occurring disorders, hoarding, and substance abuse through individual/group counselling and mobile outreach. Managed case follow-ups, including creating authoriza

Performed in-home assessments for family caregivers, including caregiver burden assessment, and provided appropriate referrals. Facilitated caregiver support groups, education, training, and outreach programs. Developed and implemented personal plans of care and reviewed client progress.

Provided exceptional customer service by answering calls and offering referrals to senior and caregiving resources. Conducted phone and in-person interviews for the Care Management Program. Presented to local agencies and businesses to educate the community on available services for older adults and their family caregivers.