Open to opportunities

Keeira Massenburg

@keeiramassenburg

Message

Dedicated healthcare professional with 7+ years of expertise.

United States

Message

What I'm looking for

I am looking for a role that allows me to continue providing compassionate care while fostering positive relationships in a supportive environment.

I am a dedicated healthcare professional with over 7 years of experience in customer and patient-centered care. My journey has been marked by my ability to thrive in fast-paced and evolving environments, consistently achieving organizational goals and exceeding productivity targets. I am passionate about delivering compassionate care while fostering positive relationships and outcomes.

In my current role as a caregiver at Wake Enterprises, I provide comprehensive support to physically and mentally challenged clients in a day center facility. My previous experience as a Customer Service Representative at LogistiCare allowed me to manage medical transportation requests for Medicare patients, where I honed my skills in empathy and conflict resolution. I take pride in my strong work ethic and commitment to ensuring the well-being of those I serve.

Experience

Work history, roles, and key accomplishments

Current

Caregiver

Current

Wake Enterprises

Jan 2022 - Present (3 years 4 months)

Provided comprehensive support to physically and mentally challenged clients in a day center facility. Assisted with daily activities, community outings, and transportation needs while fostering genuine companionship and mentorship.

Customer Service Leadership Teamwork Time Management Documentation Mentorship

Customer Service Representative

LogistiCare

Jan 2019 - Present (6 years 4 months)

Managed medical transportation requests for Medicare patients via phone, ensuring timely service. Researched and resolved patient inquiries with attention to detail and empathy, effectively de-escalating scheduling conflicts to maintain patient satisfaction.

Customer Service Conflict Resolution Patient Care Communication Data Entry Problem Solving

Caregiver

AZTEC

Jan 2017 - Present (8 years 4 months)

Supported individuals in a group home setting with daily activities, meal preparation, and personal care. Administered medications and accompanied clients to community events, maintaining detailed daily reports to monitor patient progress.

Patient Care Daily Activity Reporting Community Engagement Support

Education

Degrees, certifications, and relevant coursework

AWEE BankWork$

Certificate of Completion, Banking

Completed a banking certificate program at AWEE BankWork$ in Phoenix, AZ. This program provided foundational knowledge and skills relevant to the banking industry.

Barry Goldwater High School

High School Diploma, General Studies

Obtained a High School Diploma from Barry Goldwater High School in Phoenix, AZ. This foundational education prepared for further professional and academic pursuits.