Klara Hopkins

I am a well-presented, articulate retail and customer service assistant, with 5 years core experience in fast pace working environments. I always work in a prompt, organized and empathetic way, going above and beyond for customers, staying highly motivated and target driven.

I combine strong product knowledge and verbal & written communication with money handling, up-selling, and an eye for detail. From providing tailored car insurance quotes and advice while ensuring compliance with FCA regulations, to upselling over 50s life insurance and supporting store operations like opening/closing and cashing up, I deliver excellent customer service that drives satisfaction and retention.