Open to opportunities

Chris H

@chrishargan

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Functional analyst and delivery lead driving data-first CRM solutions and product adoption.

Belgium

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What I'm looking for

I seek roles where I can lead CRM and data processing projects end-to-end, work cross-functionally to improve automation and user experience, and grow impact on product adoption and operational efficiency.

I am a results-driven Functional Analyst with 5+ years delivering data processing and custom CRM-integrated solutions, combining a design background with strong user-centred thinking to frame clear requirements and craft intuitive systems. I translate business needs into technical outcomes, quickly learning new technologies to deliver measurable performance gains across full project lifecycles.

At Devinity I led product delivery and customer success, designing modules and automations that streamlined workflows, increased revenue and improved reconciliation and retention metrics; I also managed all client migrations, integrations and documentation to scale when onboarding and managed all support as the Customer Success manager.

Experience

Work history, roles, and key accomplishments

Functional Analyst

Devinity

Jan 2021 - Feb 2026 (5 years 1 month)

Led design and delivery of data-processing and CRM solutions for non-profit and healthcare clients, reducing manual tasks 65% and increasing revenue 37%; managed end-to-end migrations for 27 clients and improved reconciliation rates to 72%.

Salesforce Data Migration Technical Documentation Stakeholder Management JavaScript PHP Azure DevOps

Education

Degrees, certifications, and relevant coursework

Becode.org | Professional IT Skills Academy

Software Engineering Course, Software Engineering

2020 - 2021

Activities and societies: Full Stack Development, JavaScript, PHP, Data Modelling, Angular, React

Completed a software engineering course focused on full stack development including JavaScript, PHP, data modelling, Angular and React.

Glasgow School of Art

Bachelor of Fine Arts (Sculpture and Environmental Art) and Bachelor of Arts (Fashion Design), Fine Arts / Fashion Design

2010 - 2017

Grade: Honours

Earned undergraduate degrees in Sculpture and Environmental Art (BFA) and Fashion Design (BA) with honours-level study across studio practice and design.