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KISTEN NAIDOO

@kistennaidoo

Logistics executive at InnScore Africa / Baker’s Inn Zimbabwe who improved dispatch accuracy to 90.88% through process redesign.

South Africa

Message

At InnScore Africa / Baker’s Inn Zimbabwe, I lead national logistics across multiple bakeries and depots. I improved dispatch accuracy from 61.85% to 90.88% through process redesign and achieved 99.16% on-time loading after relocating 120 routes to a purpose-built distribution centre.

Previously, as General Manager / Cluster Lead at Sasko Bakeries / PepsiCo South Africa, I delivered a R3.901m profitability turnaround in one month and improved regional NOPBT from a R3.558m loss to a R3.675m profit. Across my roles, I’ve worked on regional operations, commercial performance, and logistics, including building the Retail Division at LSG Sky Chefs South Africa from zero to R4.5m revenue.

Experience

Work history, roles, and key accomplishments

Current

Head of Logistics

Current

InnScore Africa / Baker's Inn Zimbabwe

Jan 2025 - Present (1 year 9 months)

National leadership across multiple bakeries and depots, overseeing production dispatch, route efficiency, service delivery, and operational performance. Improved dispatch accuracy from 61.85% to 90.88% and delivered 99.16% on-time loading after relocating 120 routes.

Logistics dispatch management Route Optimization KPI Management Continuous Improvement EHS Compliance ERP WMS

General Manager / Cluster Lead

Sasko Bakeries / PepsiCo South Africa

Jan 2023 - Dec 2025 (2 years 11 months)

Full regional accountability across production, logistics, maintenance, warehousing, and commercial delivery. Delivered R3.901m profitability turnaround in one month and improved regional NOPBT from R3.558m loss to R3.675m profit.

P&L management Budgeting Cost Control Regional Strategy Multi Site Leadership Compliance Customer Service

General Manager

Brits Bakery

Jan 2022 - Dec 2023 (1 year 11 months)

Increased NOPBT from R1.484m to R2.247m through disciplined cost control and improved production throughput from 3,223 to 3,450 loaves/hour. Achieved 500,000 LTI-free hours and strengthened safety compliance.

Cost Control Production Management Safety Compliance Operational Excellence

General Manager

Super Group Convenience

Jan 2019 - Dec 2022 (3 years 11 months)

Improved profitability by 154% EBITDA and 165% PBIT, reduced stock loss from R4.85m to R22,005, and implemented WMS Dispatcher successfully after two failed attempts. Oversaw warehouse, logistics, dispatch, and operational support functions.

P&L management WMS Logistics Stock Control Cost Reduction Operational Management

Operations Manager

Super Group Convenience

Jan 2018 - Dec 2019 (1 year 11 months)

Reduced stock loss from R1.65m to R60,000 in six months and strengthened risk management, driver controls, and operational discipline. Improved daily performance tracking and operational execution.

Operations Management Risk Management Stock Control Performance Monitoring

General Manager: Retail & Adjacent Markets

LSG Sky Chefs South Africa

Jan 2012 - Dec 2018 (6 years 11 months)

Built Retail Division from zero to R4.5m revenue and secured national contracts with Checkers, Spar, Food Lovers Market, Wild Bean Café, and Shell Select. Led product development, contract negotiation, and national rollouts.

Business Development Contract Negotiation Product Development retail management Nationwide Rollouts

Sales & Distribution Manager

Albany Bakeries & Sasko Pioneer Foods

Jan 2000 - Dec 2012 (12 years 11 months)

Held roles including Sales & Distribution Manager, Sales Manager, Depot Manager, Sales Representative, and Billing Clerk. Gained extensive experience in sales, distribution, and depot management.

Sales Management distribution management Depot Management Billing