Kishan sampath
@kishansampath
I improve quality, operational efficiency, and customer experiences across e-commerce, banking, and service operations.
IndiaWhat I'm looking for
At Amazon, I manage quality improvement initiatives across the Seller Payments and Quality team, reducing manual effort through automation and standardized operating procedures.
I investigate defects and root causes, recommend process improvements, and monitor KPIs for productivity, quality, and turnaround time. I collaborate with program managers and technical stakeholders to resolve high-impact business issues and improve Amazon operations.
Previously, I managed day-to-day banking operations, processed loans and bank statements, and supported bank reconciliation and collections processes.
I also handled customer-service operations, improved operational efficiency, coordinated third-party payment processes, generated CASA accounts, and resolved customer queries.
Experience
Work history, roles, and key accomplishments
Managed quality assurance initiatives for Amazon's payments and customer service operations, leading teams to improve process efficiency and customer satisfaction. Implemented data-driven quality metrics and streamlined workflows to enhance operational performance.
Education
Degrees, certifications, and relevant coursework
Kishan hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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