Kirti Tandon

I lead AI product development end to end — owning the full flow from UX design through to production release.
Led end-to-end development of AI products, owning UI/UX design, workflow logic, prompt engineering, developer execution, and QA/testing through to release
Designed agentic AI workflows and product logic for SaaS operations, automating content generation, onboarding, reporting, and custome

Led end-to-end AI product development, owning UX design through production release. Built agentic AI workflows and LLM prompts, partnered with developers to ship features, and ran QA/UAT and KPI dashboards to improve operational efficiency.

Managed onboarding, adoption, and support for institutional users, including training and direct user interactions. Analyzed feedback and usage trends to surface recurring issues and improve product support materials and workflows.

Managed customer onboarding, adoption, and support for institutional users, driving product understanding through training sessions and direct user interactions

Analyzed customer feedback and usage trends to surface recurring issues and recommend product improvements to Product and Engineering teams

Developed structured documentation, user guides, and support workflows that improved customer e

Provided technical support for hardware and software issues and coordinated with external vendors for resolution. Maintained support logs and identified process improvements to enhance operational efficiency and service quality.

⦁Delivered technical support for hardware and software issues, coordinating with external vendors for resolution.
⦁Maintained detailed support logs and documentation for reporting and analysis.
⦁Identified process improvement opportunities to enhance operational efficiency and service quality

Worked in the area of aligning content with business objectives, enhancing brand visibility, and optimizing customer engagement. Adept at leading cross-functional teams, this manager oversees end-to-end content creation, from conceptualization to delivery, ensuring quality, consistency, and alignment with the overall brand identity.

Worked on business development activities, supporting communication and customer-facing responsibilities. Contributed to strategic planning and project management efforts.

Pursued a BTech in Electronics at Birla Vishvakarma Mahavidyalaya Engineering College from 2016 to 2019.