Open to opportunities

puneet verma

@puneetverma2

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Seasoned Spanish translator and business analyst blending AI and language expertise.

India

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What I'm looking for

I seek roles combining Spanish translation, AI-driven SEO/analysis, and team leadership where I can improve processes, mentor teams, and deliver measurable results.

I am a versatile professional with over 17 years of experience in Spanish translation, language training, business analysis, and team management. I combine linguistic expertise with analytical rigor to deliver precise translations and actionable business insights.

I have leveraged AI tools such as Google AI Studio, Deepseek, and Notebook LM to develop and fine-tune prompts, achieving high accuracy while managing cross-functional projects and reporting to stakeholders. I have a proven record of managing teams and driving process improvements that meet key performance indicators.

My hands-on experience spans technical translation for projects in healthcare and gaming, SOP authoring, QA audits, and conducting training for new and international teams. At Amazon I served as an SME conducting marketplace audits and authored category SOPs; at Accenture I coordinated onshore-offshore collaboration and interpretation support.

I am committed to continuous improvement, knowledge sharing, and using technology to scale quality and efficiency. I aim to apply my blend of language skills, AI experience, and business analysis to drive measurable value for forward-looking teams.

Experience

Work history, roles, and key accomplishments

Current

Spanish Freelancer, Translator & Trainer

Current

Self Employed

Jan 2019 - Present (6 years 11 months)

Provided translation and localization for games and medical/legal documents, delivered Spanish training classes and managed an educational YouTube channel to expand language learning reach.

Localization Teaching Content Creation Medical Translation Legal Translation Curriculum Development

Business Insight Analyst

411 Locals

Apr 2024 - Aug 2025 (1 year 4 months)

Leveraged AI tools to develop and fine-tune prompts achieving over 90% accuracy, managed a team of 5 and delivered monthly stakeholder reports with actionable insights to track project success.

Prompt Engineering Team Management SEO Data Analysis Process Improvement

Spanish Language Resource & Business Analyst

Accenture

Sep 2022 - Oct 2023 (1 year 1 month)

Provided technical Spanish translation for the Honda project and coordinated between onshore and offshore teams (Banco Sabadell), facilitating interpretation calls to ensure project alignment.

Business Analysis Interpretation Cross Functional Communication Project Coordination Technical Documentation & QA

Sr. Catalog Quality Associate

Amazon India Development Center

Sep 2012 - Oct 2018 (6 years 1 month)

Acted as SME and senior verifier for ES and MX marketplaces, authored SOPs, trained international teams, and led audits delivering 100% efficiency and 98.71% reliability in population analyses.

Quality Assurance SOP Development Auditing Training Data Analysis Marketplace Operations Process Improvement

Senior Executive (Operations)

Aegis Limited

Nov 2011 - Jul 2012 (8 months)

Supervised customer service operations, managed escalations and enforced SLAs while setting quality standards and conducting regular audits to monitor team performance.

Customer service management Escalations SLA Management Audit Team Supervision Performance Monitoring Process Improvement

Quality Analyst

Wipro BPO

Aug 2008 - Oct 2009 (1 year 2 months)

Monitored and evaluated customer calls against quality parameters, provided feedback to associates and participated in weekly calibration calls with US clients to maintain service standards.

Call Evaluation Call Calibration Customer Service performance reporting