At Cognizant, I lead Disaster Recovery and IT resilience initiatives, coordinating infrastructure, application, cloud, backup, security, and business teams. I guide DR planning, recovery readiness, and the validation of recovery plans and procedures.
I also lead readiness reviews, recovery exercises, and tabletop tests, identifying technical risks and recovery gaps and coordinating remediation. I monitor DR metrics and readiness, and report to stakeholders and management.
Previously, as a Customer Analyst at Network & Incident Management, Orange Business Services Pvt Ltd, I led cross-functional project execution and established KPIs for project progress and service performance. I also contributed to process optimization using CRM, AI-driven analytics, and RPA.
