Open to opportunities

sri vatsa

@srivatsa

I’m an IT operations and cloud support specialist who delivers reliable data-platform production support and SDLC governance.

India

Message

What I'm looking for

I’m looking for a role where I can own cloud/data-platform production support end-to-end—incident and change management, SDLC governance, DR/BCP, compliance/audit coordination, and continual service improvement through automation and ITIL best practices.

I’m an ITIL V3 Foundation Certified cloud and IT operations professional with 13+ years of experience supporting business-critical data platforms, production support, and cloud platform operations. I help teams maintain highly available environments by monitoring operational dashboards, alerts, and logs, performing root cause analysis, and implementing preventive measures to improve stability and performance.

I also lead SDLC release governance and change activities in line with ITIL standards, coordinate disaster recovery and backup validation, and manage audit and compliance initiatives through to timely remediation. I’m energized by automation, continual service improvement, and cross-functional collaboration with technology, security, risk, and business stakeholders to strengthen service reliability, operational efficiency, and business continuity.

Experience

Work history, roles, and key accomplishments

Current

Lead Consultant

Current

HCL Technologies

Nov 2022 - Present (3 years 9 months)

Supported business-critical data platforms and enterprise reporting services, ensuring production availability and operational stability. Performed SDLC release governance, ITIL change approval activities, disaster recovery planning, incident root cause analysis, and compliance remediation coordination.

Platform Operations Data Platform Support Production Support Incident Management Root Cause Analysis Change Management SDLC Governance Release Management Disaster Recovery Business Continuity Planning Capacity Planning ITIL Agile Stakeholder Management Technical Documentation Knowledge Sharing

Sr. IT Analyst

Optimum Infosystem

May 2020 - Oct 2022 (2 years 5 months)

Coordinated day-to-day production support for enterprise applications, resolving operational issues and adhering to SLAs. Developed operational reports and dashboards, supported audits and IT governance activities, and coordinated changes and releases using ITIL best practices.

Production Support Incident Management SLA Management Operational Reporting Change Management IT Governance Agile Technical Documentation Knowledge Management

Backup Analyst

IDrive Software India Pvt. Ltd

Feb 2018 - May 2020 (2 years 3 months)

Managed enterprise backup and recovery operations to ensure disaster recovery readiness and business continuity. Conducted backup validation, recovery testing, and operational health monitoring while supporting ITIL-based incident, change, and event management activities.

Backup And Recovery Disaster Recovery Business Continuity Planning Incident Management Change Management Event Management ITIL Backup And Recovery System Testing Operational Health UAT coordination Technical Training Knowledge transfer Operational Reporting

Associate IT Analyst

Schneider Electric India Pvt Ltd

Jul 2016 - Feb 2018 (1 year 7 months)

Handled incident management, change management, and user access management processes, including SLA management and escalation handling. Prepared SOPs and supported mobile device management activities to maintain service operations.

Incident Management Change Management User Access Management Mobile Device Management SLA Management Escalation Management Service Desk Operations Knowledge Management

IT Operations Associate

Accenture India Services Pvt Ltd

Jun 2015 - Mar 2016 (9 months)

Supported IT operations with responsibilities including user access management, incident management, and SLA management. Prepared SOPs and worked in service desk operations.

User Access Management Incident Management SLA Management Service Desk Operations

Technical Support Engineer

Convergys India Services Pvt Ltd

Aug 2012 - Jun 2015 (2 years 10 months)

Provided end-user technical support and managed SLA-related support activities. Performed triages and handled escalations to resolve support issues.

end user support SLA Management Triage Escalation Management

Education

Degrees, certifications, and relevant coursework

Al Aman College of Engineering

Bachelor of Technology, Information Technology

Grade: 59%

Earned a Bachelor of Technology in Information Technology (59%) from Al Aman College of Engineering, affiliated to JNTU Kakinada, graduating Dec 2011.

Mega Jr. College

Intermediate, Math, Physics & Chemistry

Grade: 68.5%

Completed Intermediate studies (Math, Physics & Chemistry) at Mega Jr. College (68.5%) with affiliation to the Board of Intermediate Education, AP, graduating Mar 2007.