Burhan Andrabi
@burhanandrabi
Business Continuity & Disaster Recovery leader focused on resilient IT service operations.
IndiaWhat I'm looking for
I’m a Business Continuity Manager specializing in Disaster Recovery and resilience management, with deep experience designing and governing DR policies and processes. In my current role at HCL, I ensure IT DR solutions are documented, tested, compliant, and aligned to business recovery objectives, and I coordinate BCP/DR annual test exercises with lessons learned.
Previously at Atos, I led client-facing BC/DR management as a “Business Continuity Manager/Disaster Recovery,” handling contract compliance, risk registers, audits, and continuous improvement. Earlier in my career at IBM, I led Service Operations teams (35–40 employees) and managed incident/major-incident bridges, while driving operational excellence through automation initiatives using Automation Anywhere, chat automation (Watson), and ticket swivel workflows between ServiceNow and Maximo.
Experience
Work history, roles, and key accomplishments
Business Continuity & DR
HCL
Jun 2022 - Present (3 years 10 months)
Designed IT disaster recovery processes and authored DR/BCP policies, ensuring plans were documented, tested, and aligned with business recovery objectives. Coordinated annual DR test exercises, maintained recovery procedures across DR tiers, and improved resilience culture through training and recoverability reviews.
Business Continuity Manager
Atos
Feb 2020 - Jun 2022 (2 years 4 months)
Served as a focal point for client business continuity managers, ensuring BC/DR contractual compliance and maintaining continuity plans through ongoing reviews and continuous improvement. Led BIAs and risk assessments, planned DR exercises/tests, managed audit evidence/remediation, and supported BC/DR advisory for reports and upselling activities.
Incident Management Consultant
Atos
Nov 2018 - Feb 2020 (1 year 3 months)
Drove major incident and critical incident management from declaration to closure, hosting technical and customer bridges and communicating hourly updates to stakeholders. Monitored incident management effectiveness, supported SLA/OLA design and maintenance, and recommended improvements to resolve issues and strengthen vendor escalation for P1 events.
Service Operations Manager
IBM India Global
Sep 2016 - Sep 2018 (2 years)
Managed service desk projects end-to-end, including scoping, requirement analysis, planning/monitoring, reporting, and financial/resource optimization. Led and mentored a 35–40 person team, handled escalations/grievance management with RCA, and partnered with delivery and automation teams to deploy automation that improved service quality and efficiency.
Senior System Engineer
iQuasar
Apr 2015 - Jan 2016 (9 months)
Administered installed systems and infrastructure by installing, configuring, testing, and maintaining operating systems, application software, and system management tools. Maintained security, backup, and redundancy strategies, built custom scripts to reduce human intervention time, and provided 2nd/3rd level support.
Incident Management SME
IBM India Global
Dec 2010 - Aug 2014 (3 years 8 months)
Ensured adherence to incident/problem management process parameters and enhanced team productivity through periodic reviews and shared best practices. Administered RCA calls, analyzed incident management performance, supervised a 40-resource team, and initiated continuous improvements to maximize infrastructure and application availability.
Education
Degrees, certifications, and relevant coursework
University of Kashmir
Bachelor of Computer Applications, Computer Applications
Earned a BCA from the University of Kashmir in 2006.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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