Kirsten Perry

Reviewed AI-processed healthcare faxes to verify document classification and extracted information. Identified and corrected errors, updated and routed electronic documents, and managed assigned fax queues while handling confidential patient information in accordance with HIPAA guidelines.

Managed patient referrals and collaborated with team members to process shared intake queues. Coordinated intake from referral through registration, insurance verification, and admission documentation, and verified benefits, calculated patient financial responsibility, explained costs, and collected payments.

Coordinated patient check-in, check-out, and appointment scheduling using Dentrix. Reviewed insurance policies, referrals, and treatment plans for accuracy and required documentation, and communicated with patients and insurance companies about coverage, documentation, and authorizations.

Managed appointment scheduling, patient check-in, and check-out using Athena. Maintained patient records, processed faxes, and directed incoming communications, and assisted with medical charting support, paperwork, and front office administrative tasks.

Provided food and beverage service to customers, taking orders and serving meals and drinks.

Performed cleaning and maintenance duties to ensure a clean and safe environment.

Stocked shelves and prepared food items for customers.

Assisted customers with self-checkout transactions and processed purchases as a cashier.

Earned an Advanced Diploma from Bibb County High School in May 2018.